Overall good company - Claims Specialist ICW Group Employee Review

Great company culture, friendly people.

None that I can think of really.

Triage department does some of the initial contacts.

Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.