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      ING

      Engaged Employer

      ING reviews

      No longer recommended - Really gone downhill - Customer Care Specialist ING Employee Review

      2.0
      Feb 11, 2022
      Customer care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay for no qualifications. The trainers are really lovely and supportive. All other Pros listed are no longer present. Used to have a great culture. Hard work was rewarded/noticed and career progression was available.

      Cons

      Micromanaged. Extremely high turn over. Understaffed. Recent drop is culture has lead to experienced staff leaving. Contact centre is barely afloat with under experienced staff doing their best to keep up with growing demands. Due to drop in service levels, all training/coaching has ceased causing under experienced staff to continue to make mistakes leading to disciplinary action/higher stress. Zero benefits/partnerships.

      Explore other reviews about ING

      5.0
      May 25, 2026
      Summer intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      good team with significant learning opportunities for recent graduates.

      Cons

      long hours, lack of transparency around full time hiring.

      4.0
      Mar 22, 2026
      Associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good culture and environment to be in, wfh policy

      Cons

      Too many management changes happening

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