Run - Contact Center Representative IRS Employee Review

2.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and great coworkers

Cons

Micromanaging, no real ability to move up, terrible building, rats & roaches.

Explore other reviews about IRS

5.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent career experience. Opportunities to do tax advisory, controversy, and litigation.

Cons

Lower than market pay, Congress always coming after the budget.

3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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