Great Job for Service Desk Graduates - System Administrator Impact Networking Employee Review

4.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

With the recent changes to service delivery the job has been slowly shifted from designing and implementing changes to local clients to escalated help desk.

Cons

Constant Ad-Hoc requests So many you'll be praying for a task that lasts longer than 2 hours

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Impact Networking Response
1w
Thank you for taking the time to share your thoughts and for your time here at Impact. It’s encouraging to see recognition of the recent changes in how support is structured, as creating consistency and clarity in how we operate across teams has been a focus. We also understand the challenges that can come with high volumes of ad-hoc requests and shifting priorities, and are always looking to improve that balance as we continue to refine processes and workflows. We’re glad to see your acknowledgment that service delivery is moving in a positive direction. Input like this helps shape how we continue to improve. Impact Human Resources Team

Explore other reviews about Impact Networking

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Impact has been an exceptional place to grow my skillset. Particularly, Impact Austin was remarkable. Scott Copeland is the best boss I've had and one of the biggest reasons I took this job. If you're looking for a place that pays you well while you significantly sharpen your skillset, this is the place. There is substantial longterm potential at this company and in this role. If you're looking for a future, this is the spot if you're a top contributor and excited about cashing your own checks.

Cons

Once you're at the top of your game, it's tough to find a path to move forward AT THE MOMENT. This is being worked on, and should improve markedly soon. This has been the best job I've had and the Austin office is the best place I've worked.

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Impact Networking Response
2w
Thank you for sharing your experience and for the impact you continue to make. We appreciate this feedback and are glad to hear that your experience has supported both your growth and long term development. It’s especially encouraging to see leadership and coaching called out so positively, as investing in people and building strong managers remains a key focus for us. We also recognize your point around continued growth opportunities. Creating clearer paths forward within roles, particularly for high performers, is something we’re actively working on as the organization evolves. Thank you again for sharing your insights. Impact Human Resources Team
1.0
Apr 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lack of offices so WFH mostly

Cons

1. Benefits are terrible (expensive & mediocre) 2. Their pay is below market but will constantly breadcrumb employees by saying raises are coming. And quotas are unattainable and unrealistic. 3. Employees at the bottom are made to feel replaceable. If you bring up a concern, you will be belittled. 4. Executive level shows no professionalism 5. Impact is run by bros who peaked in college and they carry that mentality. 6. No raises or bonuses for regular Joe working nights and weekends but hiring C-suite level officers at 200k+ who just regurgitate TikTok lessons on sales 7. No safe place to discuss cons. Retaliation is big here. 8. All executives and Csuites gossip on team meetings all day about who they like or don’t like. I’ve personally heard them badmouth employees who have been here for years the same day they gave them an award. 9. HR was better under Mary. She was approachable. No one in leadership is approachable. No one.

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Impact Networking Response
1mo
Please know that we acknowledge the concerns you’ve raised and appreciate you taking the time to share your perspective. We understand that benefits, compensation, workload, and performance expectations play a significant role in how employees experience their work, and we recognize the frustration that can arise when those areas feel misaligned. These topics are reviewed regularly, and during our recent All Company Meeting we shared upcoming initiatives related to compensation management. This includes a company wide process launching around June, where the Executive Leadership Team will evaluate overall business performance and allocate funds accordingly. Feedback around morale, communication, and employee experience is taken seriously. I continue to lead our HR team, and encourage you to reach out to me direct so I can hear more of your perspective and see if there’s anything we can do or clarify to make your experience better. These conversations matter, and they help inform where clarity, consistency, and support can be improved. We appreciate you taking the time to share this feedback. Mary Zellers, Director of Human Resources
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