Good resume filler - Call Center Representative Inktel Employee Review

3.0
Nov 4, 2014
Recommend
CEO approval
Business Outlook

Pros

If you've never had a job or have been employed for a while, this place will give you customer service experience. Immediate supervisors are very understanding since they all started as agents on the floor.

Cons

Little chance of promotion and non-existent chance for a raise. Upper management doesn't care for employees or working conditions unless a client is visiting. If you come during the holidays, two weeks of training will be crammed into 3-5 days.

Explore other reviews about Inktel

5.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great advancement opportunity Weekly pay for 1099

Cons

Accountability for under performing employees is not there.

1.0
Apr 5, 2026
Recommend
CEO approval
Business Outlook

Pros

The training schedule and anticipated work hours were very convenient and aligned well with my availability. The onboarding process initially seemed organized, and I appreciated the opportunity to start quickly.

Cons

There was a lack of clarity from the beginning. During the interview, I was assessed on chat support, but training was strictly voice-based. This shift in expectations was confusing. Communication and expectations were not clearly aligned between the hiring process and training. There appeared to be little flexibility or understanding when unforeseen circumstances occurred. On Easter Sunday, while in training, I lost power at 1:48 PM due to circumstances outside of my control. Within a short time frame—by 3:07 PM—and despite a 30-minute lunch break during that period, I received a call informing me that I was being let go from the contract. There was no opportunity given to explain, recover, or rejoin training once power was restored. The decision felt rushed and lacked empathy or consideration for real-life situations that can arise in a work-from-home environment.

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