Pros
They offer VTO regularly Work/life balance
Cons
At first, I thought it was a great job that allowed me to have a lot of free time and make money however it became a nightmare. First, they will hire you for one position and then either change your role completely or expect you to do tons of other things like side projects or assisting other Beauty Advisors (All for the same pay.) There was a period where I was promoted to a “Team Lead”, and was NEVER told this would be temporary, and I was switched back to my old position a couple of months later. If you are in the Chat position, get ready to pull your hair out from stress. A year into working there, Inktel or Sephora decided that having two chats was not enough, and they expect us to assist 3 clients at the same time. You have to document each client in the system, also you are expected to respond to the client every 2 minutes, if not you will get in trouble. All of this is an IMPOSSIBLE standard to meet when you are trying to assist 3 people at a time. You will also have to deal with children doing pranks over chat leading to bad surveys.