InsightSquared

2.0

Aug 20, 2016

Recommend

CEO approval

Business Outlook

Pros

As someone in sales- let me repeat that....as someone on the SALES team (obviously the last 3 reviews we're forced by people ops to employees not on the sales team to mask the previous reviews) it had the potential to be the "best place to work". Masked PRO's- A previous review said the pro's we're all the FREE perks and a Con was that we're a small tech company. When you put 2 and 2 together....it probably doesn't make the most sense to spend a ton of money on free perks and culture when you're on the smaller side. That money should be reserved for equipment, things to help us do our job better and poured back into commission and bonuses. I was an Account Exec at a previous company and since sales is the revenue engine...we don't care about perks! We care about commission and the ability to develop new skill sets and grow as sales professionals! How do we get to be a manager, director, VP someday? How do we get those experiences?

Cons

Just read the reviews prior to the 3-4 positive ones. Biggest Cons are not about culture (every single start-up for some reason think people care about free food and ping-pong tables-show me a survey where employees stay because of the perks). Like Mugatu said..."is it just me or am I taking crazy pills?" Cons: 1. The Mgmt team doesn't seem to understand the customer-to-loyalty journey. Back end needs to be better aligned with success criteria from sales so there is a clear path for adoption. Adoption=renewal 2. The VC space is volatile and there will always be emerging tech companies. 3 out of 4 companies on a VC portfolio fail. That means regardless of execution we have a 25% chance of long term customer retention (this is for all tech companies that go after start-ups.). Also, if companies grow that compounds the retention issue.

InsightSquared Response

I know you asked us to refrain from responding, but your comments deserve a reply, and since Glassdoor is anonymous, this is the only way I can communicate with you directly. Given all of the work we -- and by "we" I mean me, you and everyone on the sales team -- are doing in this area, I was saddened by this post. Building a sales team that balances intensity, fun and short- and long-term rewards is challenging. We make tough decisions on a daily basis. Do we get all of them right? No. Do we get more right than wrong? I like to think so. Instead of responding to each of your concerns individually, I'm going to appeal to you to reach out to me privately. Please know that by pulling me aside and giving me a chance to talk through each of your concerns we can make progress. Constructive feedback is super valuable. I can't promise we will agree on everything, but I can promise I'll preserve your anonymity. Thanks Steve

"Best Place I've ever worked" Review. Ha. - Account Executive InsightSquared Employee Review

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