Tough, Performance Management Culture - Operations Manager Intertek Employee Review

1.0
Nov 26, 2017
Recommend
CEO approval
Business Outlook

Pros

It is a top global company, so you get exposure to some good global opportunities. If you fit the aggressive culture, you will have a good opportunity for promotion.

Cons

It is a very tough, performance management driven culture. Very formulaic (Read Jim Collins "Good to Great" and "10X" cultures, and you will have a good idea). Standardized delivery, along "factory" lines, run by KPIs, with little freedom to be creative, entrepreneurial or different. Few global systems to support, so much of the delivery is manual in nature. Very aggressive targets are set, sales, profit and cash, and constant performance review pressure applied to extract the maximum from all employees. Heaps of reporting upwards, and constant pressure daily to explain what you are doing, and why you haven't been able to achieve the aggressive targets for that day or week. Work/Life balance is difficult to achieve working for this company. Told to be "10X" and that is what matters. Employee welfare appears secondary, and everything seems to be done for a short term return. If you do decide to join, ensure you negotiate to maximize your base pay, and don't rely on any bonus scheme, as budgets are set with aggressive targets, and it is difficult to achieve any bonus pay unless you have been lucky to have a "10X" year.

Explore other reviews about Intertek

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good people to work with.. and great opportunities to grow

Cons

Requires a lot of dedication and long working hours

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Intertek Response
2w
Thank you for the wonderful feedback! We're so glad to hear that you feel supported and see opportunities for growth within the company. One of our top priorities is investing in our people, and it's rewarding to hear that it’s making a difference. We look forward to seeing your continued success at Intertek!
2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good group of people in local office.

Cons

Stuck in the past. Unwilling to consider updating methods or procedures. "We've done it this way for 30 years and it has worked." Sales relies upon project engineers to do most of their work for them. When volume of work is slow that becomes the engineers responsibility to go find new clients. Can't reliably pay the most basic of utility bills on time. I've seen the power cut off 2x and the gas this past winter.

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Intertek Response
2w
Thank you for taking the time to share your thoughts. We’re sorry to hear that your experience with our management team didn’t meet expectations. We’re actively working on improving communication channels and leadership training to better support our employees. We'd like to gather more details. Could you please send us a private message at IntertekHRUSA@intertek.com, and include your name, phone number, email address, and location? Thank you.
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