Great culture, passionate employees - User Experience Designer Intuit Employee Review

4.0
Apr 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Extremely strong senior leadership. Is there a better CEO in the valley? We don't think so. Employees are very passionate about creating a great user experience. If you get hired here, you'll end up in passionate conversations everywhere, with everyone, about the user experience. It's not unusual to do a customer visit on your first day here. Cool stuff to work on everywhere you look. Even the projects that look boring end up having tremendous financial impact. Lots of things to do and experience. I could spend all my time participating in the learning opportunites, and never get my day job done. XD is a growing strength here. We are a design-led company. Our customers are front and center with everything we do. Employees have very strong social skills here. We expect people to be friendly and cooperative while still saying the difficult things that sometimes need to be said. Absolutely no tolerance for destructive or negative communication styles. If you are an &sshole and communicate negatively, or if you like grandstanding, your coworkers will see through you right away and you won't last long. Employees are also all expected to have leadership skills. Managers are held to a very high standard. We have employee surveys every year, and managers take them very seriously. Managers that get poor survey results are expected to fix their problems. VP level leaders are in constant transition - either moving up the ladder or out of their jobs quickly.

Cons

Opportunity overload: There is so much to work on here and so many opportunities, it can be exhausting. The opportunities are endless. And with an engineering group in India, there are lots of late night/early morning phone calls. Anytime of day or night, I can IM a coworker, because my team is spread across 6 time zones. Reorgs: Intuit tends to reorg regularly, so it's not unusual to have a new boss every year. Managers go behind the screens to help to engineer reorgs. Groups get moved to organizations where they don't seem to belong based on this behind the scenes feedback. The impact of this is that you can end up in a group that has no idea what you do, then end up spending six months trying to get people to understand your role. It can be exhausting. Title deflation: If you are director somewhere and you come to Intuit, you'll be hired as a manager or an individual contributor. If you are a prinicipal or an architect somewhere, at Intuit you'll just be a senior level. People tend to join us for the experience, then they leave and get huge titles elsewhere. You won't get a huge title by working here and if you do, just know that elsewhere, you'd be titled at the next level up. Typical example: Senior XD leaves here and becomes Director somewhere else. Voice of employee surveys: It's great that Intuit values employee feedback, but it can be a tough place to be a manager. If you get bad employee survey results, you absolutely have to fix the underlying issues or you can get fired for it. No one wants bad survey results. If you are a leader thinking of joining us, you should pay attention to this. Do you want a regular report card from your employees? You'll get to read verbatims where they nitpick ever aspect of your performance (provided you have more than five employees). If you thrive on this kind of feedback, then you might be a fit for Intuit. On the other hand, if this kind of thing really eats a way at you, do yourself a favor and don't apply.

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3.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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