Managers are great communicators, not very good executors - Customer Service Representative Intuit Employee Review

3.0
Aug 6, 2008
Recommend
CEO approval
Business Outlook

Pros

Intuit has excellent benefits. They pay at or above market for similar work other places. They have a well-organized training department to ensure employees are skilled on their products. Very flexible hours for employees with special requirements.

Cons

I worked as a customer service rep that was going through a management transition. One of the manager was extremely high maintenance and drove away some experienced employees by being aggressive and extremely discourteous. This manager was seen as a key person in the transition, so was protected from any repercussions from his actions. The morale of my department was shattered. Upper management knew of the problems but refused to remedy them.

Explore other reviews about Intuit

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great engineering culture, supportive team, strong mentorship, and meaningful intern projects with real product impact.

Cons

Large company processes can sometimes make onboarding and finding the right information slower at first.

2.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Pays well, nice work notebooks, don't check office attendance until they need someone to fire

Cons

My whole team and management up to VP level are on visa or offshore. They're not interested in including other cultures. No direction except looking good for immediate manager. Lots of favouritism too. Expectation to accommodate offshore times. Tech is a legacy hodgepodge of unnecessary implementations that only we're made for the resume of the developer. People let go randomly, so no use to work hard or smart, only thing that matters is if the right manager likes you.

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