Pros
The pay is good for the work, and the flexible schedule is great.
Cons
Company seems to care more for metrics and surveys than they do for customer service. Literally have meetings with my manager constantly where they can see the surveys that were given to me with a 'bad' score and every single one says 'this employee was great, we just don't like the company.' I never get told to 'keep doing what I'm doing to make the customers' like me, I only get told to beg for the survey in a long paragraph pitch explaining the entire process and telling the customer how this could 'change my life', which as a customer if I heard I would hang up. I KNOW for a fact that other company's have a system in place, that if you get a bad survey and they can see from comments that it wasn't your fault, but they're mad about the company in general, those surveys don't count against you with those company's! It IS possible, yet TurboTax doesn't seem to care, they tell you, 'we've all gotten survey's we didn't deserve'. Then FIX it. Meanwhile I scheduled all the hours I needed for an end-of-season bonus and because I have some bad surveys that all say I'm amazing and did a great job, I most likely won't be eligible for the end of the season bonus.