Pros
remote work; promises of a decent first bonus to lure you in on a low starting wage
Cons
For all the pretty words and core values, the reality is quite different. There is no "Customer Obsession" down in the ranks or rather, the obsession is with customers' money, not customer service. Customer service is much lower on the totem pole than the number of calls taken per hour. Customers are frequently overcharged and employees are actively discouraged from investigating or issuing refunds. Management discourages any form of independent thought or action. You get punished for even working outside of your hours (for free) when faced with a client deadline. Watching the clock and inputting your timesheet on the dot is vastly more important than any form of customer service or the quality of your work. You get tested on core values, which is tough because they only exist in the imagination of senior management.