The company is so good at marketing and buzzwords, internally they have started to believe their own spin. There does not appear to be any coherent strategy except to buy companies and products, and then slap "Neurons" onto the title. Try to find out what Neurons is. Is it a product? Is it a brand? When you ask you will be given a lot of buzzwords (hyper automate!) until you give up trying to understand. Easiest is when you hear Neurons substitute "magic" for it.
The final straw for me was the decision to "merge" our product with their product. Ivanti thought Cherwell had an advanced enough platform to bring in a whole new investor to acquire the company. Yet after acquisition their internal product is so advanced they can add all the features of Cherwell in less than a year, and do it in such a way that Cherwell customers can migrate seamlessly. I can't understand how executives or the board aren't asking tough questions on how this is really possible or why they didn't just build the features themselves if it would take so little time. Oh yea, Neurons!
I'm running for the hills before things burn to the ground. My suggestion for Cherwell customers is to also start looking at other products before you are stuck on a maintenance only platform or forced onto a non-platform which you didn't buy to begin with.
