TL;DR Avoid this company like the plague. They will hire you and promise you the world. Then, after abusing you, will spit you out and start the process again with a new victim. Ivant’s training and management have failed me. My initial training was poorly guided and profoundly inadequate. Initially, I was receiving training for a different role than what I ended up with. Over the past year, this has led to many challenging calls with customers where I am learning alongside them. I was not okay with this. I was working eleven and twelve-hour days to reach the benchmarks of success that are necessary to continue my employment. This went on for months. Apart from doctor’s appointments and bereavement, I was only allowed two personal days in the past seven months. In the two months prior to the layoff resulting from a “restructuring” of the company, my PTO was suspended indefinitely with no clear timeline for its reinstatement. On the few occasions that I am able to reduce my caseload to a manageable level, I was quickly inundated with new customer cases. During the final two weeks of employment, my caseload had risen from 28 to 52. I was expected to reach out to each individual customer once every three days with a meaningful update. Nearly all of our customers are information systems industry professionals and only resort to calling support once they have exceeded their own troubleshooting ability. When the customer gets to this point, they bring us an already exceedingly complex issue that is operating in an environment with which I am completely unfamiliar. Along with managing my existing caseload, fielding phone calls and researching customer cases in my lab, there is simply not enough time in a week to work with customers and provide thorough updates to each one every three business days. Living every day with the constant fear of being fired at any moment is debilitating. I didn’t know when it was coming. I did not feel secure in this position. Before working for Ivanti, I considered myself to be a calm, confident, well-adjusted employee. In the past year, I have begun taking medication for anxiety and began seeing a counselor. The stress and pressure to hit and maintain my Key Performance Indicators have been detrimental to my work/life balance and was ultimately unsustainable. My relationships with my wife and family suffered the most. I had hoped this job would improve my quality of life. Not draw me closer to wishing to end it. Save yourself the headache and go work for a company that appreciates you; Even though that’s about as likely as befriending a leprechaun riding a unicorn these days.
