Store Director - Store Director J. Crew Employee Review

3.0
Dec 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Leadership Autonomy, Good benefits and paid time off for full time employees, Competitive Salary, Great employee discount

Cons

Company struggles to find its voice in the current retail market and at times, feels like leadership can decide whether to move forward and develop new strategies or remain true to its original classic appeal. Workload at the store level is overwhelming even for a seasoned retail manager, and messages are very mixed from above (i.e. "focus on the customer while doing a million other things that full you from the customers) - Messages can be very contradictory. Overall company is struggling financially and consistently not making its numbers. Changes in upper leadership cause a feeling of instability!

Explore other reviews about J. Crew

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

3
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