Great Discount, Mediocre Management: Overall Great Retail Experience - Anonymous employee J. Crew Employee Review

4.0
Aug 17, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get an amazing discount and even a free outfit when you start. Personal shopping is another fun part of the job and often you are given autonomy in terms of how to best assist customers.

Cons

Management has changed over the years and is now increasingly focused on sales goals instead of on the well-being of their employees. It is difficult to move up in the company and often unsuitable managers and associates are kept on even after having complaints filed against them.

Explore other reviews about J. Crew

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good time-off package. Holiday week off for office employees. Historically respected work-life balance and flexible working. Good employee discount and maternity leave.

Cons

C-suite pushing a mandatory 3 days in-office after 5+ years of boasting flexibility as a cornerstone of their employee benefits package. Lack of clear and thoughtful communication of this new policy was frustrating and disheartening as an employee. Leadership, starting with the CEO, is at an all-time low of the last 6 years of working in their corporate office. Horrifying to see how poorly initiatives are getting rolled out, likely getting pushed down from board of directors. Would anticipate a rough transition into the company if you choose to take a role replacing the dozens of employees possibly being forced to leave the company due to RTO.

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