a - Customer Service Officer Kaplan Employee Review

3.0
Sep 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Friendly environment and team atmosphere is good

Cons

Salary underpaid as we are doing sales, admin and CS work

Explore other reviews about Kaplan

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Genuinely supportive community, lots of opportunity

Cons

Compensation could be higher across the board

3.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote and flexible. Good culture from higher up but team morale is down.

Cons

Turning more salesy than helping students. Too much focus on hitting budget.

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