Pros
-work from home -weekly pay -beats being homeless
Cons
-Unprofessional management with little to no experience in the positions they oversee. -Daily tech support issues either with the company provided hardware OR the employee software and guess what, you don't get paid for their mistakes. That's right! If their hardware or software fails to perform, you are not pay protected like most other jobs are. -No benefits until nine months. -Favoritism towards day shift agents by having nearly 1,000 agents staffed and only a 35% utilization, but overnights is 90-100% utilization, with 20+ chats waiting. -Constantly compared to day shift agents and asked why we perform differently on overnights than the agents do on day shift. Ummm, day shift is SEVERELY overstaffed and overnights is is SEVERELY understaffed. We work twice as hard as day shift, and given the time changes, we have a MUCH more diverse client base on overnights (most international and every country has different policies to follow vs day shift is mostly North America, with very modernized and much better policies to follow). -Taking two chat at once is bad enough. These people pay hundreds of dollars for their one Apple device and they don't even get the respect of a person giving them their full and undivided attention. Now blackout is coming around and you are making that even worse by making us take three chats at a time. You CLEARLY have never worked this position and it is highly offensive to put your loyal customers and employees through such a disrespectful and money hungry experience. -Surveys are opinion based, not fact based, and can affect your employment. Even if you do everything by the book and with an excellent level of professionalism, if a customer doesn't like the answer, they can give you a crap survey and that can ruin your metrics.
