Pros
At $13 an hour it is currently one of the highest paid entry level positions available for working at home. You are provided an iMac, headset, dial pad, keyboard and mouse.
Cons
Poor Training Curriculum, Health insurance is not available for 90 days to 1 year and healthcare.gov is not affordable. This job will force you to live without any health insurance and cause single people with no kids to become ineligible for Medicaid. The job itself is very intense - needlessly so. Apple is the only client for Kelly Connect Work at Home and because they are in a constant panic of losing Apple, they throw you to the wall with policies and metrics that go way beyond those expected of Apple employees themselves. Kelly basically acts as a sweat shop while Apple promotes this post - modern, futuristic workplace where artists are creating on couches and eating $8 meals in the corp. Cafe. Meanwhile the training is atrocious. It's forced on you with no regard to how people actually learn. The curriculum assumes you have a "training Iphone," but no such luck and if you don't already have your personal Iphone, you will definitely be at a disadvantage. It's a lot of rah-rah Apple and a lot of ethos and fluff that goes on and on until one day they put you on a phone with a customer and you're like "ok, how do i do this?" It's very nerve racking and totally unfair. Also, and I was totally shocked: customers who call are usually PISsSEDd. (When's the last time you called Apple?) Apparently, Apple is too busy creating more perfect stuff to sell to be bothered with fixing what customers have bought. Their warranties completely suck and Apple really shows their ugly underbelly in the customer care department They do not give a dookie. The unspoken belief is, "if it broke or you broke it, oops, oh well just buy a new one, why do you want that old thing anyway, it's so last year, plus we're just gonna charge you a repair price equal to that of buying a new device anyway, so chuck it at your neighborhood Apple Store, I mean 'Apple" and we'll show you the new stuff." If you've always dreamed of working for Apple, just work for Apple.
