Pros
Hybrid work but that is essentially over
Cons
Toxic work environment, service professionals expected to be available on the phones for back to back calls, 30+ calls a day. Cannot use the bathroom without asking. For this role specifically- they will sell you on upward mobility and opportunity but it is very rare that service professionals make it “off the phones.” There is no time for career development or any work life balance much less being able to do basic things like use the bathroom. They are not staffed correctly to handle the amount of calls they receive so you bear the brunt of that and deal with angry advisors all day, without a moment between calls. Additionally you are expected to do a ton of administrative work while taking these calls. Expected to return to office 3/5 days- with no compensation to match that increased gas mileage.