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LanguageLine Solutions

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I agree with other interpreters on their negative reviews on LLS - Interpreter LanguageLine Solutions Employee Review

1.0
Nov 15, 2013
Recommend
CEO approval
Business Outlook

Pros

Work at home, not having to deal with commute.

Cons

Other than the pros listed above, there is no other good thing to say about the company. Crappy pay and even reduce your rate. I had been working for a company called Tele-Interpreters, and later purchased by LLS. I was paid at a rate of 50 cents a minutes (which was low but I can accepted it). Been working for them for about 3 years and then when LLS purchased them, they had to reduce my rate from 50 cents to 35 cents/minutes. The reason (or excuse) they told us for the reduced rate was economic hardship. COME ON LLS, you guys have been ripped the government and private agencies off by charging them $3 to $4 and even $5 a minute. YOU can't even afford to pay your employee 50 cents or that??? So I quit my job and working for Pacific Interpreter and get 60 cents a minute now. However, last December, again, LLS purchased Pacific. Now they are thinking to merge both interpreters into one by paying us AGAIN CRAPPY rate of $14/hour which if you divide 14 by 60, it would be 23.33 cents a minutes. 23 cents COMMON LLS how much respect did you give to your interpreters??? You are depend on us to make you rich and you can't even afford to pay us more than 23 cents a minutes????? My advice is if you are a new interpreter and need some experience, then work for them. However, let you tell you be ready to drink a lot water. Their $14/hour is hard working money. They expect you to take a load of calls non stop. Once you have experience, QUIT and look for something better. They expect you a lot from you and give you almost nothing.

Explore other reviews about LanguageLine Solutions

5.0
Oct 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

Cons

The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

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LanguageLine Solutions Response
8mo
Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Stay home. That's all. Nothing else.

Cons

Fifteen seconds to recover between stressful calls. The health insurance they offer is super expensive for the poorly paid for hours you get. It does not match. Micromanage everything, constant supervised and not a proper guidance after being pointed the errors of the week. Extreme poorly paid for the higher quality of job that they want. The company charges 3 or 4 dollars for minute, but an interpreter gets paid 15 an hour before taxes. See the difference? Days off unpaid always. Not fair. Not even during sickness, grief or personal emergencies.

1
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LanguageLine Solutions Response
1w
Thank you for sharing your experience and for the time you dedicated to LanguageLine over the course of more than a year. We recognize that interpreter work is demanding, and we appreciate the professionalism and commitment required to provide high-quality language services. We continuously review our practices, resources, and support systems to help interpreters succeed and foster a respectful work environment. We value your feedback regarding your experience and appreciate the contributions you made during your time with us. We wish you all the best in your future career endeavors.
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