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      LanguageLine Solutions

      Engaged Employer

      LanguageLine Solutions reviews

      Seems chill but it's been about 1 month only - Interpreter LanguageLine Solutions Employee Review

      3.0
      Feb 5, 2025
      Interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is work from home, and you can go elsewhere in Canada as long as you are up to internet speed standards. People seem pretty chill as well. Everyone I've had an interaction within the company over the phone has been pretty chill and helpful.

      Cons

      You can't go outside of Canada. They are pretty strict with your online status. Incredibly misguided pedagogy in their training. They think speaking information to your face is training. Minimum wage. The average pay they receive per minute is 1.5-3 dollars USD, which would make the average call 2.25 USD and 3.24 CAD. What we get is 17-18 CAD per hour. Say only 40 minutes of that is on-call and 20 off. That would mean we receive 0.42 CAD per minute on-call. They are leaving me with 12% of the payment for my work.

      avatar
      LanguageLine Solutions Response
      1y
      Thank you for taking the time to share your experience. We appreciate your feedback and understand that aspects such as compensation, training, and work policies are important considerations for our interpreters. At LanguageLine, we strive to provide a supportive and flexible work environment while ensuring the highest standards of service for our clients. Remote work within Canada allows for flexibility, and we continuously evaluate our policies to best support our interpreters. Regarding training, we recognize that different learning styles exist, and we are always looking for ways to improve our programs to ensure interpreters feel well-prepared and confident in their roles. We also acknowledge your concerns regarding pay and value the contributions of our interpreters in delivering high-quality language access services. If you have further feedback or suggestions, we welcome you to reach out to us at interpretercommunications@languageline.com.

      Explore other reviews about LanguageLine Solutions

      5.0
      Oct 27, 2025
      Telephonic interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

      Cons

      The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

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      LanguageLine Solutions Response
      7mo
      Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
      2.0
      May 14, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      We are given the tools to do the work and management is good. Very talented, small team of engineers. You are left alone for the most part.

      Cons

      Some managers are very abrasive and hard to deal with. Pay is dismal (better negotiate a good salary up front) and we haven't had raises in a long time. They don't even keep up with inflation, yet health insurance prices go up yearly. Bonus has no logic to it. It's decided by made up projected numbers that are completely unrealistic some years. There is very little guidance on where we are going except for one meeting a year.

      avatar
      LanguageLine Solutions Response
      3w
      Thank you for sharing your experience and for your more than 10 years of service with LanguageLine Solutions. We appreciate your recognition of the supportive management, talented engineering team, and the tools provided to support your work. We also value your candid feedback regarding communication, guidance, compensation concerns, and team collaboration. Input like yours is important as we continue reviewing our practices, resources, and internal communication efforts to better support employees and teams across the organization. We encourage you to continue sharing feedback with leadership and, if you would like to discuss your experience further, please feel free to reach out to interpretercommunications@languageline.com.
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