employer cover photo
employer logo
employer logo

LensCrafters

Part of Luxottica

Is this your company?

Store management is great, but upper management is very tough on all employees. - Sales Supervisor LensCrafters Employee Review

3.0
Jul 9, 2016
Recommend
CEO approval
Business Outlook

Pros

Fun environment to work in if you like optics! Definitely recommend a high volume store because it's where all the action happens! It's great to build lifelong customers and lasting relations and best of all, helping people see. *Based on Northeast Region

Cons

The level of service expected by upper management is impossible to give with the limited staff and hours. Corporate stresses that "customers matter" yet there are a lot of things we could do to help our customers that are "prohibited". Associates are just results, not people and they don't let you forget it. Upper management likes to rule by intimidation. *Based on Northeast Region

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours Experienced staff Newer equipment Able to choose music to listen to while in the lab Certification opportunities

Cons

Very tight window for expected time on certain in-house jobs. Lab no longer at the Monterey location. Steep learning curve.

See reviews by: Helpful|Rating|Date|All