LensCrafters Reviews

Updated Jun 16, 2021

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Found 1,577 of over 2K reviews

3.3
47%
Recommend to a Friend
42%
Approve of CEO
LensCrafters General Manager Giorgio Candido
Giorgio Candido
229 Ratings
Pros
  • "A free pair of glasses every year worked(in 90 reviews)

  • "Great opportunity for mobility, interesting job, flexible schedule, best(in 65 reviews)

  • Cons
  • "Pressured to sell by upper management to reach goals(in 110 reviews)

  • "No benefits for part time employees(in 63 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of LensCrafters and is not affected by filters.

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    1. 5.0
      Former Employee

      Good job

      May 13, 2021 - Eyeware Consultant in Richmond, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everything about this job, Hours, management, pay

      Cons

      Non very easy starter job

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    2. 1.0
      Former Employee, less than 1 year

      Go anywhere else.

      Apr 13, 2021 - Team Lead in Santa Clarita, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free pair every year 401k matching that’s it.

      Cons

      awful management old systems constantly crash too much paperwork for tracking metrics getting in trouble every day for something new toxic work environment no appreciation whatsoever

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      2 people found this review helpful
    3. 5.0
      Former Employee, more than 1 year

      Good to work at!

      Jun 16, 2021 - EyeCare Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Loved the simplicity and the technology provided to make work easy

      Cons

      - Management and what I saw was large rotation of job changes

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    4. 3.0
      Former Employee, more than 5 years

      Long hours and never enough

      Jun 15, 2021 - Store Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Family environment, clean, music, discount

      Cons

      The business itself is failing and that stress is passed down from corporate to regionals to store and associates. I do not suggest.

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    5. 4.0
      Current Employee, more than 5 years

      Great place to work

      May 28, 2021 - Lab Manager in Norfolk, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, decent bonus, flexible schedule.

      Cons

      Micro management, not much support for higher management, don’t keep promises

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    6. 2.0
      Former Employee, more than 10 years

      Employees don’t matter

      Apr 20, 2021 - Assistant Manager in Paramus, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Quarterly associate sales and a free pair of glasses annually.

      Cons

      Managers are not given the tools or payroll necessary to provide customer service and complete all tasks. No help or guidance is given from the regional level when a store level manager asks for it. Company has a decent PTO rate but there’s rarely enough coverage for managers to take sick or vacation time; on most occasions regionals will ask you to postpone and before you know it your PTO has expired. Very little work life balance because of so many calls that have to be taken short notice youll wind up often working on days off. Far too much work (and stress) for far too little pay. Not at all worth it.

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      1 person found this review helpful
    7. 3.0
      Current Employee, more than 5 years

      Lenscrafters Review

      Mar 3, 2021 - Licensed Optician in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      As far as chain retail optical goes Lenscrafters typically does compensate better and the quality of the product is a little better. You get to work with designer product which is nice. The benefit such as PTO, Insurance, and 401k are very good.

      Cons

      Although the compensation and benefits are better they come at the cost of mental health. The quality is somewhat better than other chain opticals, but not better than private practice typically. The price for the quality leaves something do be desired on value. There is an excessive amount of focus on arbitrary "brand standards" and "best practices" that are more counterproductive than helpful. There is a much higher value put on form instead of function. The expectations for associates are high, but the expectations of the operating system and other store technology, upper management, and the lab are low.

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    8. 4.0
      Former Employee

      Good oppurtunity

      May 24, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good start to the optical industry, train you for basic sales and optical knowledge

      Cons

      Can be mentally exahusting during the holidays when super busy

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    9. 4.0
      Former Employee, more than 3 years

      Friendly environment, medical office-like experience

      May 19, 2021 - Eyewear Consultant in Glendale, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible with school and hours, great training, always willing to help you, coworkers help each other and balance duties

      Cons

      can't really excel or get into corporate, very fast paced

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    10. 5.0
      Current Employee, more than 3 years

      Depends on who trains you and your regional

      Apr 19, 2021 - Store Market Manager in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible, profitable, customer driven and can be a good culture depending on regional. Their medical benefits are great and the pto is good.

      Cons

      Too much paperwork and fluff from upper management that won’t pertain to the job a few months later, they are getting better with training and retention.

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    Viewing 1 - 10 of 1,577 Reviews

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