LensCrafters Reviews

Updated Jul 10, 2020

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3.1
44%
Recommend to a Friend
29%
Approve of CEO
LensCrafters General Manager Giorgio Candido
Giorgio Candido
147 Ratings
Pros
  • "Free vision care, a free pair of glasses every year, quarterly associate sales(in 87 reviews)

  • "Great opportunity for mobility, interesting job, flexible schedule, best(in 63 reviews)

Cons
  • "Upper management micromanages too much(in 103 reviews)

  • "most employees are part time, not great work environment(in 57 reviews)

More Pros and Cons
  1. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Market Manager 
    Recommends
    Positive Outlook

    I have been working at LensCrafters full-time for more than 5 years

    Pros

    Up to date technology. Very flexible schedules and always teaching and empowering their teams

    Cons

    Field leaders have hard time being involved due to their workload and it can be stressful to management

  2. "Good Company. Salary not above a living wage."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Optometric Technician in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LensCrafters full-time for more than a year

    Pros

    Laid back environment, great manager and coworkers

    Cons

    Salary was decent but not above average.

  3. "Lenscrafters"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Eyewear Consultant 
    Recommends
    Positive Outlook

    I have been working at LensCrafters part-time for more than a year

    Pros

    They are absolutely caring, and understanding. Before I was an employee I was a customer and I loved getting my glasses there that I decided to apply.

    Cons

    Juggling work and school work is sometimes a load.

  4. COVID-19

    "Numbers game!"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technician in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LensCrafters full-time for more than 3 years

    Pros

    Free annual pair of glasses. Helping people, nice coworkers.

    Cons

    Management only cares about number of units sold. Opened with limited staff because of COVID but expected to work twice as fast and handle added safety protocols. Micro-managed and never positive feedback.

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  5. "Great pay with great responsibility"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Market Manager in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LensCrafters full-time for more than 3 years

    Pros

    Great pay High caliber associates Commission and bonuses Good vacation and holiday pay Flexible hours

    Cons

    Stressful Doctors office relationship Work Weekends Lots of turnover due to high expectations

  6. Helpful (1)

    "Advise Caution"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Optical Lab Manager in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LensCrafters full-time for more than 8 years

    Pros

    You learn a skill that is rapidly declining. you get to help people

    Cons

    Every year you have to worry about your job and hours. Upper management constantly threaten and never want to address the real reason goals are not met (marketing, training, coaching, developing). It is almost impossible to move up in the company. Although they say they promote from within the truth is that it is very seldom.

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  7. "An example of favoritism and clique based racism."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Lead Licensed Optician Team Lead 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LensCrafters full-time for more than 5 years

    Pros

    There are many stores so hopefully you can transfer to a pristine environment.

    Cons

    N.VA area has a tight clique amongst managers who sabotage those not accepted regardless of skillset. Broken promises. Must use vacation hours for sick leave or to make 40 hrs. Inconsistent scheduling. Totally racist towards black male employees and customers.

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  8. "Get out NOW"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Consultant in Chesapeake, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LensCrafters part-time for more than 5 years

    Pros

    Discounts. And that is absolutely all

    Cons

    MANAGEMENT LACKS EMPATHY AND WANT YOUR ENTIRE LIFE TO REVOLVE AROUND LENSCRAFTERS

  9. Helpful (1)

    "Its ok I guess"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LensCrafters full-time for more than 5 years

    Pros

    Pto for full and part time, free pair of glasses, great employee sales.

    Cons

    Upper management micromanages, difficult to move up in the company, full time status is only 30 hours a week, if you do not make your hours consistently for 13 weeks you lose your FT status.

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  10. "Not terrible"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate 
    Doesn't Recommend
    Neutral Outlook

    I worked at LensCrafters part-time

    Pros

    Fun place to work for first job, get to dress nice, leisure on some weekdays, good co-worker, not super salesy, luxury brand

    Cons

    Little growth opportunity, barely up your pay, new associates make more, very clicky

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