LensCrafters Reviews | Glassdoor

LensCrafters Reviews

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Found 1162 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
37%
Recommend to a Friend
17%
Approve of CEO
LensCrafters CEO Giorgio Candido
Giorgio Candido
104 Ratings
Pros
Cons
  • "Major disconnect with upper management leading to a very high turnover rate(in 95 reviews)

  • "Hours are not stable even for full-time management(in 72 reviews)

More Pros and Cons
  1. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Anonymous Employee 

    I have been working at LensCrafters part-time for more than a year

    Pros

    great work environment. Professional job with flexible hours. The doctors that work with lenscrafters are the best. Great part time position that can contribute to future endeavors.

    Cons

    slow pace. Not much vertical movement.

    LensCrafters2018-11-29
  2. Helpful (1)

    "Lenscrafters Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Consultant in Orland Park, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LensCrafters full-time for more than 3 years

    Pros

    -easy job -no stress -high pay for simple sales

    Cons

    -the commission is not good at all

    LensCrafters2019-04-11
  3. Helpful (1)

    "Great company to work for, if you are full time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Lead in Baton Rouge, LA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at LensCrafters part-time for more than 8 years

    Pros

    Great benefits, free pair of eyewear each year, flexible hours, decent training on product and procedures.

    Cons

    Part time associates get very limited benefits, and those who are designated casual part time get no benefits, but are expected to work about 10 hours a week in my store. While my rate of pay is good, the directive of the company keeps changing, and each year the incentives for sales changes.

    Advice to Management

    Get a computer system that works correctly, CIAO is not it. Value all employees and offer part time benefits and flexibility for casual part timers.

    LensCrafters2019-04-11
  4. Helpful (1)

    "Part time eyewear consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Eyewear Consultant in Orland Park, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LensCrafters part-time for more than a year

    Pros

    Discount glassses, free eye exams

    Cons

    Competitive nature of selling glasses

    LensCrafters2019-04-12
  5. Helpful (1)

    "Corporate pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LensCrafters full-time for more than 8 years

    Pros

    Flexible schedule Access to great learning material Always something knew to learn Competitive pay

    Cons

    Stressful high paced job Rules and regulations constantly changing, just when you get one system in place they want to change it again. Typical corporate buerocracy.

    Advice to Management

    It would be beneficial to actually have people that are making big decisions or changes to actually have experience working in a store as far as practicality and promotion of profit. There is a huge waste in acting illogically and Impractically when rolling things out too early and not providing adequate information and support for those projects and store associates.

    LensCrafters2019-04-08
  6. Helpful (1)

    "Don’t expect to feel valued"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at LensCrafters part-time for more than 5 years

    Pros

    The only pro is that it’s easy work and your coworkers are in it with you

    Cons

    Wages Being under valued Poor communication

    Advice to Management

    Care about your employees at least a little rather than solely focusing on the bottom line

    LensCrafters2019-04-11
  7. "Not something to make a career of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Lab Technician 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LensCrafters part-time for more than 3 years

    Pros

    They allow for flexible schedules

    Cons

    They have really poor management

    Advice to Management

    Know the worth of your employees

    LensCrafters2019-03-13
  8. Helpful (2)

    "Not a Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Supervisor in Philadelphia, PA

    I have been working at LensCrafters part-time for more than 5 years

    Pros

    Flexible schedule Good for casual part timers

    Cons

    The pay is too little for the amount of skills your required to have, optic and sales. Required to work every weekend Required to meet sales quota every week, and if your store makes it you get a lousy $3 per unit you sold, if store doesn't make it you get $.50. Working hours are not consistent enough to make a decent living. The company doesn't give any incentives when store makes monthly goal. You are better...

    Show More

    Advice to Management

    Its upper management that is the real issue.

    LensCrafters2019-03-23
  9. "Decent Company for Retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at LensCrafters part-time

    Pros

    Great company to work for. Amazing co-workers

    Cons

    There are none that I can think of.

    LensCrafters2019-03-05
  10. "An alright company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Supervisor 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at LensCrafters full-time for more than 3 years

    Pros

    If you have a good management team then the store runs pretty well.

    Cons

    The company itself changes its model and requirements every few months that force their lower employees to work twice as hard. They claim to be this huge technologically advanced company but then force their workers to hand write so many useless things to track that have no true value to the customer experience.

    LensCrafters2019-03-01
Found 1162 reviews