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LensCrafters

Part of Luxottica
Engaged Employer

LensCrafters

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LensCrafters Reviews

Updated Sep 29, 2022

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Found 1,988 of over 2,013 reviews

3.2
44%
Recommend to a Friend
32%
Approve of CEO
LensCrafters General Manager Alfonso Cerullo
Alfonso Cerullo
42 Ratings

Top Review Highlights by Sentiment

Pros
  • "Good benefits and deals with the job(in 121 reviews)
  • "Starting pay is good for most people(in 108 reviews)
  • "The gift of sight program is a great for people that can not afford glasses.(in 76 reviews)
  • "Flexible hours and store discount(in 65 reviews)
  • "Loved working with people and my coworkers were great.(in 43 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of LensCrafters and is not affected by filters.

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  1. 5.0
    Former Employee, less than 1 year

    optician

    Jul 7, 2022 - Optician in Schaumburg, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Room for advancement busy flys by

    Cons

    annoying work, pre tests, not a lot of money

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  2. 5.0
    Current Employee, more than 8 years

    Great place to work!

    Aug 31, 2022 - Licensed Optician in Chattanooga, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The flexible scheduling makes work/life balance an easy task. Family time, personal errands and a FANTASTIC amount of vacation time. I always feel heard by management and you’re given a great amount of freedom to develop your own craft. The company really cares and takes care of everyone. During the pandemic, they continued paying us our regular pay even when most stores closed down.

    Cons

    Sometimes working the majority of weekends is not convenient when most people are off on weekends. Sometimes the corporate vocabulary they want you to use sounds robotic and too over the top.

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  3. 4.0
    Current Employee, more than 8 years

    Fast pace

    Sep 26, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great discounts for employees and great people

    Cons

    Hard work and fell the pressure when not making sales plan.

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  4. 4.0
    Current Employee, more than 1 year

    All Varies on Your Manager

    Sep 21, 2022 - Team Lead 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits package is decent and free pair of glasses per year

    Cons

    Working certain holidays. Manager can make or break the job.

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  5. 4.0
    Current Employee, more than 5 years

    Lab Tech/Optician

    Sep 25, 2022 - Licensed Optician in Simi Valley, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay, free annual eye exam , free pair of glasses annually

    Cons

    Workflow, understaffed, coverage can be hard

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  6. 4.0
    Former Employee

    Fine but it depends on the doctor you work for

    Sep 22, 2022 - Optometric Technician in Philadelphia, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice customers and got commission on contact lens sales

    Cons

    very disorganized, drama with other staff members

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  7. 2.0
    Current Employee, more than 1 year

    Exhausting in every way

    Sep 15, 2022 - Lab Technician in Hartford, CT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Ability to make a pair of glasses. That’s really it.

    Cons

    No schedule consistency, terrible work/life balance, extremely poor communication, understaffed, underpaid for the amount of responsibilities placed on you , no retail and lab partnership, nearly everything is timed. Machines are extremely old and falling apart, have to be fixed and adjusted regularly just to work.

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  8. 1.0
    Current Employee, more than 3 years

    Beware- work elsewhere

    Aug 17, 2022 - Store Market Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    5 day paid Covid positive pay

    Cons

    - no work life balance (they tout it but from the top executives to the store managers it is NOT present) - pay scales lower than market value and not consistent with experience or location - ever changing metrics (commission structure changed 3x in 2 years and NOt in favor of employee) - constant software/technology outages -micromanagement beyond comprehension (round robin reading on daily 1 hr conference calls to ensure managers are paying attention, roll call on daily conference calls and on zone monthly calls (roll call takes over an hour on this one :( ) - making your YTD sales plan and achieving all KPI’s yields <$1.20 raise - they don’t even give %to equal cost of living much less for overachieving sales plan - inconsistent daily messaging regarding sales priorities and brand expectations - asinine unattainable goals so making bonus is out of reach (though they sell you on “total package” in salary negotiations. - corporate bullying. Like I have never seen in any company if you stand up to an executive who you witness bullying a colleague on multiple occasions

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    2 people found this review helpful
  9. 3.0
    Former Employee

    Not a bad place to work. Employees make or break

    Sep 27, 2022 - Eyewear Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Not physically demanding -Slightly above minimum wage pay -work/life balance -Employees have mostly been nice

    Cons

    -Need a more competitive pay -Hours can be difficult depending on store -May not always get commission because store goals are way too high.

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  10. 4.0
    Current Employee, more than 3 years

    Associate optometrist

    Sep 14, 2022 - Therapeutic Optometrist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    As an associate you’re free to practice with autonomy

    Cons

    The hours are inconvenient since you must work weekends

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Viewing 1 - 10 of 1,988 Reviews

LensCrafters Reviews FAQs

LensCrafters has an overall rating of 3.2 out of 5, based on over 2,013 reviews left anonymously by employees. 44% of employees would recommend working at LensCrafters to a friend and 41% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, LensCrafters employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at LensCrafters. This rating has decreased by -4% over the last 12 months.

44% of LensCrafters employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated LensCrafters 2.8 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at LensCrafters to be career development, coworkers, benefits and the cons to be culture, senior leadership, management.

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