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LensCrafters

Part of Luxottica

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Worse Company I’ve ever work for - Licensed Optician Lab Manager LensCrafters Employee Review

1.0
Apr 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits and not a whole lot more

Cons

Stress related to unrealistic sales goals, lab results, limited hours allowed to perform unrealistic tasks that were brainstormed by corporate to try and satisfy the investors. Corporate do not appreciate any of the employees. Unless you work in a store with high sales (shopping malls) the hours allowed to operate the store increase, this means more people employed. If you are a “underperforming” store you get the basic hours. At the store I worked at I would get anything from 257 hours a week to the most was 350 hrs a week to operate a store Monday to Friday 8:30 to 7:00 pm and Saturdays 10 am to 6 pm. Have Full time store manager, full time lab manager, full time licensed optician and have enough associates to work the sales and lab. For the lab i would get 25% of the hours allowed, that would be anything from 67 hours a week to 77 hrs a week, having the lab manager as full time associate and part timers, it was hard finding a part time associate in SF who was willing to spend more in commuting to the store than the amount of hours they were supposed to work per day. Overall, after 8 1/2 years, I am glad I was let go/quit.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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