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LensCrafters

Part of Luxottica

Is this your company?

Lenscrafters sucks, They treat people like dirt. You should get your head examined if you want to work here. - Retail Sales Manager LensCrafters Employee Review

1.0
Apr 19, 2018
Recommend
CEO approval
Business Outlook

Pros

No Big deal. A free eye exam and a free pair of overpriced glasses once a year. The usual stuff. The only other pro is you will have a job.

Cons

No company direction. Horrible company training. Managers are not leaders they are micromanaging everything. Most managers know very little about optics and focus on numbers with a fine tooth comb. Work environment is cut throat (associates and managers). Back stabbing and don’t expect your manager to back you up. You have to up-sell everyone even if they do not need all the expensive options = just do a comparison on varilux progressive lens and you will get a good idea of how expensive lenscrafters is compared to their competitors. Pay is very low. Example: You could easily wok in a clothing store as a associate and make $15 hour easy. Good luck making that at Lenscrafters. They change everything and do not test things. It will drive you crazy. The phone rings off the hook and never stops. The schedule is usually written wrong and given to you only one too three days in advance for the following week. Good luck getting a day off no one cares. They will cut your hours and you will not be able to pay your bills.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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