Sales Associates full time - Anonymous employee LensCrafters Employee Review

Not enough hours allotted to provide good customer service. HUGE mistake closing in-store labs. Commissions used to be great, not any more. Store goals are high and commissions are based on making or exceeding goal. We are pushed to meet KPIs on top tier lenses. Upper management has no clue what they are doing. Way too much micro management at the district level. Top sales people in the company used to be recognized with bonuses, not any more. Not so much as a “you’re doing a great job!”