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LensCrafters

Part of Luxottica

Is this your company?

Wasted 20 years. - General Manager LensCrafters Employee Review

2.0
Aug 9, 2010
Recommend
CEO approval
Business Outlook

Pros

I started as Lab Manager in 1990. Loved the company in the early years and believed in corporate policies and the "original" core values. Dave Brown was the CEO back then, and he understood what it takes to value your employees. Most upper management positions were filled with optical people that understood the reality of life in a store. Pay was decent and I loved the "each store a seperate business" approach to store management. Those days are looong gone.

Cons

Politics have taken over and no longer is meeting (or exceeding) your goals a good way to keep your job. My store received an exceeds standards rating for 2009 and yet I was deemed not "brand right" under the new cultural belief system. I was woking on a great career, won many awards, had major influence on many initiatives, attended Field management basic training and fully intended to work myself into retirement. The good people, the ones that really cared about the company and it's associates are leaving in droves. I don't recommend Lenscrafters to anyone looking for a career position. They just don't exist unless you can tolerate playing games.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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