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LensCrafters

Part of Luxottica

Is this your company?

Good job to have while in college - Anonymous employee LensCrafters Employee Review

3.0
May 8, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The work itself is pleasant if you like customer service, optics is a fun and interesting field. Most customers are appreciative of associate help. The team interactions and customer connections can be very rewarding.

Cons

The management can either break or make the experience, I've had the best and worst management at this job. The worst part is the pay, which is OK if you are in college student but pitiful in general, especially considering the amount of knowledge needed to do some of the more difficult aspects of the job (which there are plenty) and the wealth of the company.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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