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LensCrafters

Part of Luxottica

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Too big for their britches, lost focus - Certified Optician LensCrafters Employee Review

1.0
Jul 7, 2015
Recommend
CEO approval
Business Outlook

Pros

Loved the customers, loved being an optician.

Cons

If you are a good optician you will be kept in that position and salary capped. Commissions become non existent as you are kept from selling and basically ordered to stay dispensing and inspecting. Frame stylists and apprentices make more with commissions. Management is consistently hired from outside the company with no experience, and many told me "I don't need to learn that, I am here to MANAGE". Managers need optical skills for when customers are upset and it's time to turn them over to management to be pacified.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Knowledgeable, customer service experience, great doctors

Cons

Schedule is terrible, corporate does not care about you, patients are treated like numbers instead of patients

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