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LensCrafters

Part of Luxottica

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Corporate puppetry - Eyewear Specialist, Eye Care Advisor LensCrafters Employee Review

1.0
Nov 7, 2015
Recommend
CEO approval
Business Outlook

Pros

If you want to start in the optical field, there are always openings.

Cons

Within my three years at the company, corporate slashed allowable hours for staff dramatically. When I began, we were always busy between the lab, the eyewear sales staff, and the doctor's office, but it was at a manageable level. As hours that the managers were allotted to schedule were granted declined, the staff was consistently stretched too thin. There simply wasn't enough manpower, despite having employees willing to take more hours. Instead of addressing the problem of limited hours allotted for employee coverage, corporate was always sending elaborate gifts (ie: a box of at least 50 individually wrapped sugar cookies, all with a transferred printed logo in the LC colors) or sales "tips" or new dress code rules printed in large, full-color card-stock weighted catalogs or notebooks. The things that corporate spent money on--as opposed to much needed training hours for new staff, employee hours so we had adequate coverage on the floor--was truly maddening. There was such a disconnect from corporate to the hourly workers. There was immense turnover of individual store managers and district managers, and they were consistency replaced with outside hires who did not have any optical experience what so ever. As a result, you had an untrained staff attempting to do the work formerly done by two or three employees, managed by people who knew nothing more about the optical field than their new hires, and corporate constantly questioning why numbers were not being met. There was no emphasis on optical training, which was simply embarrassing to those who did know what they were doing.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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