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LensCrafters

Part of Luxottica

Is this your company?

Associates Matter..?? - Manager LensCrafters Employee Review

1.0
Nov 18, 2015
Recommend
CEO approval
Business Outlook

Pros

One sight, nice brands, compensation is decent, large head office so questions can get answered fairly fast, easy merchandising

Cons

For a company that states two of its characteristics as imaginative and entrepreneurial,  I have never seen such intense micro managing and lack of flexibility ever. 26 different KPIs!!! Thats right....26. And upper field will choose which KPI's to hold you accountable for when it's most convenient.    They always state that "people matter" yet there is an abundance of manipulation, poor communication and lack luster associate relations from the upper field team. You are extremely disposable and are made to feel like an outlier if you don't perform consistently despite whatever uncontrollable factors may be impacting you.    Introduce all the new ad campaigns, new POS, tablets, lens pricing strategies and whatever extra bells and whistles (that you seem to slam out all at once).....But none of that will cover the lackluster field leadership teams you have employed across the brand. There are quite a few upper field team members in the Canadian zone that DO NOT deserve their role and they abuse it and lack integrity.

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5.0
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Recommend
CEO approval
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Pros

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Cons

Busy work during slow times

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Knowledgeable, customer service experience, great doctors

Cons

Schedule is terrible, corporate does not care about you, patients are treated like numbers instead of patients

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