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LensCrafters

Part of Luxottica

Is this your company?

Terrible - Team Lead LensCrafters Employee Review

1.0
Jan 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Free glasses every year of tenure

Cons

Work you until youre dead or want to die. Everything expected to do as an”optician” Signage Lab cutdowns Lab order inspections Complete lab jobs out Call and confirm exams Check insurance/find insurance for exams Pretest for exams EPM for exams (everything they got today, and previous.) Keep the store clean Make sales Transmit sales Frame recovery Confirm shipments Dispenses of glasses and contacts Call lens onlys Customer Call backs Call nee Contacts lens sales over the phone (write the card info down on a post it.) Call I.T because Epps wants to refund everything Check emails for speciality things to do Pull files for next day Put files away from present day Collect trash and take to dumpster Call lens onlys for cutdown Call contact trial pts Glasses repairs Answer phones NON STOP Take apart and clean lab machines Contacts lens teach Stay up to date on Leonardo training classes Put frames back no empty spaces while watching for theft. Occasional cycle counts for specific brands Track remakes Say hello to everyone who walks in. 3 years later with my 66 cent raise still coming in with the flu because corporate was coming to tell you everything you’re doing wrong, 11-7 every single day, no room for anything but LensCrafters if you work here. Worked as hard as I can to get written up for being late on Christmas Eve. You close the store alone, you deal with the most ungrateful, snobby customer base there is.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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