Pros
The training for customer service was phenomenal, even being done remotely.
Cons
I worked here right out of college in Customer Service during Covid and the company excited me with their growth opportunities and positive culture. I am a hard worker and to this day have never put in less than 2-3 years at a job, even when they get challenging. This job, I could barely last months at, even with prior customer service experience. The supervisors were severely deficient in managing their employees. There were multiple instances in which the supervisor would initiate the team in speaking poorly on another team member in the group chat, after they went on lunch. I don't think they realized that person could still see everything they said upon return. If you went to the bathroom, your supervisor would be messaging you after 2 minutes asking why you were taking so long in the bathroom. They rarely recognized a job well done but were ready to analyze every imperfect call and ding you on it. Don't even think about reuqesting to use one day of your allotted PTO you agreed upon, the answer will always be no. Expect to cancel doctor appointments and make Mapfre your whole life. I am in HR now in a truly great workplace, and looking back, I realize how toxic of a workplace this was. I hope for the sake of the company and current employees, that these things have changed.