MAPFRE Insurance Reviews | Glassdoor

MAPFRE Insurance Reviews

Updated March 28, 2019
176 reviews

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2.7
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Alfredo Castelo
36 Ratings

Employee Reviews

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Pros
  • "Great experience and great benefits" (in 19 reviews)

  • "Free coffee and as much structure and repetition as anyone could ever ask for" (in 12 reviews)

Cons
  • "Computer systems are a challenge" (in 7 reviews)

  • "How can you establish good customer service with a customer when you are only allowed to stay on the phone for 5 minutes tops" (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Flexible HOurs Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Miami, FL
    Current Employee - Accountant in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAPFRE Insurance full-time (More than 3 years)

    Pros

    Great experience and great benefits.

    Cons

    Low Payment and long hours.


  2. "Solid company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - No Fault Claims Representative in Webster, MA
    Current Employee - No Fault Claims Representative in Webster, MA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at MAPFRE Insurance full-time (Less than a year)

    Pros

    Good company with good benefits and advancement opportunities.

    Cons

    Not very flexible, some unfair practices, slow changes.

    Advice to Management

    Focus even more on changing unfair treatment and biases.

  3. Helpful (4)

    "Leadership Clarity Needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager
    Former Employee - Senior Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at MAPFRE Insurance full-time (More than 5 years)

    Pros

    Promotions from within
    Good salary for a variety of roles, especially in comparison to other local employers
    Most people interested in making positive impacts

    Cons

    Antiquated technology
    Processes and integration outside of silos are clunky
    Culture - culture war between long time employees and newer ones
    Very cliquey - if you're not part of "the club" you have a harder row to hoe
    Ready, FIRE!, Aim

    Advice to Management

    Culture, culture, culture. Address the cliquey nature of the company.


  4. Helpful (1)

    "Run to the hills......"

    StarStarStarStarStar
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at MAPFRE Insurance full-time (More than 8 years)

    Pros

    Vacation, Benefits, Pay, Coffee, Parking

    Cons

    Management clueless. If you have a good manager you are very lucky. Most are holes.

    Advice to Management

    Put yourself in our shoes. Maybe have a clue as to what we do.


  5. Helpful (2)

    "People Are Good, Organization is Rudderless"

    StarStarStarStarStar
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at MAPFRE Insurance full-time (Less than a year)

    Pros

    MAPFRE is well-stocked with good, experienced people- many of whom have been in the industry and with the company for a very long time. Many of them are helpful, and when you're new here, you'll need all the help you can get.

    Cons

    If companies were people, MAPFRE would be the kind of person that is honest about their flaws- but also believes that said honesty absolves them of an urgency to do better. The systems are ancient and barely function. Staffing is top-heavy and convoluted. All the friendliness & experience in the world is, unfortunately, no help when the job is mostly a fight against inefficiency. At orientation, we were advised that MAPFRE wishes to grow fourfold, yet there seems to be a struggle just to handle what's in front of us.

    Advice to Management

    Innovation is the cool thing you get to do once you're proficient at the fundamentals.


  6. Helpful (2)

    "Great management. Good communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Casualty Claims Adjuster in Webster, MA
    Current Employee - Casualty Claims Adjuster in Webster, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAPFRE Insurance full-time (More than 5 years)

    Pros

    Benefits, vacation time, wfh and flexible hours.

    Cons

    Pay rate does not compare to similar companies.


  7. Helpful (5)

    "A lot of bureaucracy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MAPFRE Insurance full-time (More than 3 years)

    Pros

    Co-workers
    Benefits
    Free parking
    Company is making an effort

    Cons

    Ham-handed management from Spain trying to squeeze blood from a stone. Madrid has been setting Monopoly money budgets for the US for years, and then when they fall short, employees are told to work harder. The issue is not the US employees, but a Spanish company that does not have a clue how US companies work. Cut out 2 levels of middle-management and give everyone else a decent raise. Throw out the stupid surveys and actually listen to your employees.

    Advice to Management

    Get rid of anyone in HR who: 1) is not a US citizen and 2) has been there longer than 10 years. The old guard is completely out of touch with what today's employees are looking for. Stop bringing execs over from Spain, it makes us feel like we aren't good enough. Invest more in Webster like you used to.

  8. Helpful (4)

    "Awful Compensation Philosophy/Not a Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Webster, MA
    Former Employee - Manager in Webster, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at MAPFRE Insurance full-time (More than 8 years)

    Pros

    Auto ins discount, free coffee/tea, parking, PTO time

    Cons

    Compensatio is just awful and insulting. Company compensation philosophy is based on pay grid only, not on your job performance, performance reviews, etc. Promotions are same philosophy, all depends on pay grid and where you are on it, not based on your job performance...recent promotion to Manager yielded a 4% raise!! It's extremely demoralizing to employees which is why I left.

    Advice to Management

    Pay your employees the fair market value for the positions they apply for, it will help slow the constant turnover in employees who leave in 2 years or less.


  9. Helpful (4)

    "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MAPFRE Insurance full-time

    Pros

    Free coffee and as much structure and repetition as anyone could ever ask for.

    Cons

    Job failed to stimulate mind other than cause stress.


  10. Helpful (7)

    "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Webster, MA
    Current Employee - Anonymous Employee in Webster, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at MAPFRE Insurance full-time

    Pros

    20 PTO days, and a lot of really great co-workers

    Cons

    There are a lot of great people here, unfortunately they aren’t the ones making the decisions and, when they do speak up no one listens or makes changes to keep their employees happy. People have actually been told if you don’t feel happy, that’s something you have to figure out on your own (that came direct from the executive leader of human resources), the underlying message there is “if you don’t like it, leave.” The best people get overloaded with unrealistic workloads. There a lot of people doing the responsibilities of two jobs, or more, and still expected to meet aggressive goals that would require two or three people to get it done effectively and successfully.

     People get hired into a specific role and then get moved around to other roles that are unrelated, they like to plug and play with their employees here.

    There’s a good deal of middle management could do a whole lot of delegating but not much work of their own.

     The company is really driving toward digital transformation, it’s the buzzword everywhere of course. But if they don’t get their employee base happy, there’s not going to be any type of positive organizational or digital forward movement here.

     Quite honestly I can’t wait to go somewhere else where employees feel appreciated, in their listen to because of their experience and what they bring to the table, not pushed around into hasty decisions because executives are trying to make sure they get their bonuses.

    Advice to Management

    Spend less money on refurbishing office space, and expensive transportation for executives, and invest in more people to get the work done, the right way, for your customers and agents. Shiny new conference rooms aren’t effecting change, and in this world of digital transformation with remote workers being the most productive, invest in that type of technology instead of new glass and large murals.