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MAPFRE Insurance

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MAPFRE Insurance

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MAPFRE Insurance Reviews

Updated Nov 2, 2022

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Found 288 of over 311 reviews
3.2
55% Recommend to a Friend
64% Approve of CEO

Found 271 of over 311 reviews

3.2
55%
Recommend to a Friend
64%
Approve of CEO
MAPFRE Insurance CEO Alfredo Castelo (no image)
Alfredo Castelo
82 Ratings

Top Review Highlights by Sentiment

Pros
  • "Great benefits and promotes from within(in 26 reviews)
  • "Great people: non(in 16 reviews)
  • "Free coffee; covered parking; paycheck hasn't bounced yet; well(in 8 reviews)
  • "20 days PTO to start from day 1.(in 8 reviews)
  • "Customer centric culture and great co(in 6 reviews)
Cons
  • "Stick with positions that have local management and you will have no complaints.(in 14 reviews)
  • "Below average pay for expected performance.(in 9 reviews)
  • "Some teams have zero training and the organization as a whole is very resistant to change.(in 9 reviews)
  • "Unless you're buddy, buddy with the boss, you won't be promoted and even then, it's not worth getting promoted because the salaries are bottom of the barrel.(in 7 reviews)
  • "The managers talk a lot of talk but won’t come out of their office to help or actually see what’s going on in the office.(in 6 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of MAPFRE Insurance and is not affected by filters.

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  1. 5.0
    Current Employee

    FNOL/ CSR

    Aug 2, 2022 - Customer Service Representative (CSR) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Well organized, Professional, Great Training, Great Pay Rate

    Cons

    None that I can think of.

    Be the first to find this review helpful
  2. 1.0
    Current Employee, more than 5 years

    No room for remote growth

    Nov 2, 2022 - Customer Service Representative (CSR) in Webster, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Originally easy, lax job, work from home.

    Cons

    Continously adding more responsibilities and call volume for no increase in pay management tells you they will address this and it goes nowhere. cutting aftercall work time in an insurance call center to 2 minutes or less is an unrealistic expectation. Typical job where new hires start at a higher salary than you do. Managers also lie about whose raises are the highest, as if employees don't talk and discuss this amongst themselves. Zero room for growth if you're a remote worker looking to get out of the customer service and auto/home services departments. Customers drag you through the ringer.

    Continue reading
    4 people found this review helpful
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  4. 1.0
    Former Employee

    Glorified Call Center

    Aug 24, 2022 - Claims Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Bi-Weekly Pay, PTO, Co-Workers, Immediate managers

    Cons

    This is a glorified call center position. You are expected to handle heavy call volume while still managing to work your own claims. This is leads to claims sitting for days not being touched because you are too busy answering back to back calls. This leads to MORE calls from angry customers, upset that they haven't heard from anyone about their claim. Don't worry, Mapfre doesn't care-as long as the phones are answered. This is the most unorganized, inefficient way of claims handling I have ever experienced. I won't start on the training and the feeling of being thrown into the wilderness with no survival tools. No concise knowledge base...the list goes on.

    Continue reading
    2 people found this review helpful
  5. 3.0
    Former Employee, more than 3 years

    Decent place to work

    Sep 17, 2022 - Financial Services Operations Representative in Webster, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice fellow employees who work hard and always offer help

    Cons

    Always tracking your every move

    1 person found this review helpful
  6. 4.0
    Current Employee, more than 1 year

    Great place

    Apr 11, 2022 - Customer Service Representative II 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Management is mostly always available to help, I’m comfortable going to them if I have problems or questions. Lots of opportunity for growth new jobs are always posted.

    Cons

    Calls can come in all at once sometimes, you may be assigned to multiple phone skills and they don’t ask if you want to be trained they tell you when you’re training and that’s it. PTO system is frustrating, you are only allowed so many hours per year and if you go over that you risk termination regardless of the reason. You’re expected to not go over 2 minutes when notating after a call, if you go over it will ruin your stats. Pushy when it comes to making goals.

    1 person found this review helpful
  7. 4.0
    Current Employee, more than 3 years

    Solid company

    Jul 18, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good training, excellent benefits, ability to move into different roles

    Cons

    Still catching up with technology

    Be the first to find this review helpful
  8. 5.0
    Former Employee, more than 3 years

    Excellent place to work

    Jun 9, 2022 - Anonymous Employee in Webster, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great training and growth potential.

    Cons

    None that I experienced when I was there.

    1 person found this review helpful
  9. 1.0
    Current Employee, more than 10 years

    Overworked and Underpaid

    Aug 26, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Significant amount of paid time off.

    Cons

    Salary below industry standard. Lack of direction by upper management. Staffing issues. Communication of issues is weak. Constant system issues.

    1 person found this review helpful
  10. 3.0
    Current Employee

    Lack of management integrity

    Jul 31, 2022 - Associate Business Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits are average for industry

    Cons

    Certain Managers will promise advancement to keep employees but do not follow through

    1 person found this review helpful
  11. 1.0
    Current Employee, more than 3 years

    Iceberg, straight ahead

    Jun 7, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There are fewer each day

    Cons

    More than you want to know

    Continue reading
    9 people found this review helpful
Viewing 1 - 10 of 271 Reviews
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MAPFRE Insurance Reviews FAQs

MAPFRE Insurance has an overall rating of 3.2 out of 5, based on over 311 reviews left anonymously by employees. 55% of employees would recommend working at MAPFRE Insurance to a friend and 45% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, MAPFRE Insurance employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at MAPFRE Insurance. This rating has improved by 3% over the last 12 months.

55% of MAPFRE Insurance employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated MAPFRE Insurance 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at MAPFRE Insurance to be workplace, coworkers, benefits and the cons to be culture, career development, management.

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Glassdoor has 311 MAPFRE Insurance reviews submitted anonymously by MAPFRE Insurance employees. Read employee reviews and ratings on Glassdoor to decide if MAPFRE Insurance is right for you.