Customer Service Rep - Customer Service Representative Main Event Employee Review

2.0
May 17, 2014
Recommend
CEO approval
Business Outlook

Pros

- flexible hours -50% off of bowling and pool is always nice - most employees are nice to work with. - they allow you to have a drink(non-alcoholic) while working, which is free (most discourage)

Cons

- Inexperienced management, who think they can speak to employees like they are trash. - Hiring high school students is a negative sometimes because they have a poor work ethic (which results in me going home in intense pain from doing the job of two people) - No room for advancement (promotion) it takes more than 3 years to get a promotion. - The company is in the process of restructuring meaning my job is going to get a name change, include server duties and then I will receive a pay cut where I will make less than min wage. - The pay is basic (7.25 as a regular, and I believe 2.15 if you're a server). It's proven that a person cannot survive off of 7.25 an hour, you are a multi-million dollar company who CAN afford to pay their employees more and instead you are deciding to cut pay. - The management won't let us do simple changes to make the work flow faster; example: numbering the tables at the bowling lanes so guests know which they are assigned. Many guests are very verbal when you tell them they need to switch tables. - The company needs to hiring a sweeping crew for the parking lot. I was almost hit several times. It was not one of our guests but ones from the bar next door that almost hit me. - There is an issue with favoritism/fraternization, regular employees should not be buddies with management staff let alone have them on their Facebook pages.

Explore other reviews about Main Event

5.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good people Fun environment Good benefits Good discounts

Cons

Hours can be long There is a bar It is all about the stock

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly co workers and lively environment

Cons

Pay and structure could have been better

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