Pros
As per the vast majority of the other reviews of Mapfre UK on this site, there is nothing positive about working for this company. This cannot be swept aside by the company as simply ‘disgruntled former members of staff’. If this is the case, what on earth is the company doing, to make so many people so disgruntled, and how come their competitors aren’t making their staff so disgruntled, when you look at other reviews: Allianz UK 3.2, AXA UK 3.7, Aviva UK 3.4, Zurich UK 3.3…but Mapfre UK an appalling 1.5.
Cons
Before I list the main cons – anyone reading this who is considering taking a job at any of Mapfre UK’s subsidiaries, don’t do it. Plenty of competent professionals have been duped into working there, only for their careers and in some cases their health to be seriously damaged. I would estimate average length of service for new starters is now less than a year. The company is in a serious mess and is caught in a tailspin it can’t get out of. All competent senior managers have left, leaving behind the deadwood that can’t find work elsewhere. As the company is in such a mess and the senior managers are incompetent and unable to fix the problems, there is now a siege mentality amongst them, which has created an incredibly toxic and unpleasant atmosphere. It’s not clear who is responsible for what areas, as barely any information is provided and there is no clear management structure in place. If you raise any concerns or questions to management about this serious operational failing you’re at risk of censure. It’s not uncommon for information to be suppressed by management, such as when someone leaves or is made redundant, as they try and cover up problems. You might then be chasing somebody on email for something important for a couple of weeks, only to then learn through gossip that that person was made redundant a month ago. Morale is non-existent and staff turnover is now at an uncontrollable level. Some vacancies are now pretty much permanently advertised, as it’s become impossible to retain staff in certain roles. The service that is provided to customers is shocking. It’s not uncommon for customers to wait months for a claim decision to be made, as the entire operational department has collapsed under the most appalling mismanagement, where strategic decisions have been made for personal gain rather than business reasons.