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Mattersight

Acquired by NiCE

Is this your company?

Struggling - Anonymous employee Mattersight Employee Review

1.0
Apr 2, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really cool foundational idea: matching customer and CSR personalities to create more satisfying interactions. Also, the office is really nice and always stocked with great snacks.

Cons

Mattersight is more or less a consulting company that tries to sell itself as a software company. The average tenure of the exec team is 15 years, so there isn't much tolerance for outside ideas. The problem is that, while the idea behind the company is really cool, there isn't a real product offering to support it. Most of the client deliverables are manually created powerpoint presentations. And they have never once turned a profit in the 68 quarters of their existence.

Explore other reviews about Mattersight

5.0
Dec 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Good work opportunities for growth.

Cons

Management has no idea what they're doing

3.0
Sep 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Work experience, flexible schedule, nice managers.

Cons

Company is nonexistent. Like, not here no more.

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