Mattersight Reviews | Glassdoor

Mattersight Reviews

Updated October 19, 2018
69 reviews

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3.2
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Barak Eilam
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Employee Reviews

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Pros
  • "They have an above average work-life balance, you won't get burnt out and you get plenty of PTO" (in 15 reviews)

  • "Great people to work with across the board" (in 4 reviews)

Cons
  • "There is no software, it's just a consulting company posing as a software company" (in 3 reviews)

  • "Company is still stuck in the dark ages with some deployment practices" (in 2 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mattersight full-time (More than 10 years)

    Pros

    Opportunity to learn lots of new technologies

    Cons

    silos group in three locations

    Advice to Management

    Goog luck

    Mattersight Response

    Oct 6, 2018 – Chief People Officer

    Thank you for the "Good luck" and thank you for the contributions you made during your tenure as part of Team Mattersight. Best of luck to you in your future endeavors. - Melissa


  2. Helpful (1)

    "Waiting for the Miracle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Mattersight full-time

    Pros

    Smart, smart people
    Beautiful office (Chicago)
    Social culture
    Lots of cool data

    Cons

    Lots of silos, many due to 3 geographically separated, functionally disparate offices
    Lip service to being/trying to be a software product company while continuing to entertain high touch engagements that distract teams from organizing around products
    Very few deals, low market power with customers

    Advice to Management

    Now that the company has been acquired by Nice, I expect more resolute decisions to be taken. Where should investments go? If the deals don't start coming in, it won't matter too much. If they do, it could be a fun ride.

    Mattersight Response

    Oct 2, 2018 – Chief People Officer

    Mattersight has always been able to attract smart people wanting to solve interesting problems so it's great to see our people on the top of your Pro list. Thank you for taking the time to share... More

  3. Helpful (1)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Disapproves of CEO

    I have been working at Mattersight full-time

    Pros

    Relaxed environment, no micro management, great coworkers

    Cons

    A lot of technical debt, slow adoption of new technologies, low end salary

    Mattersight Response

    Oct 2, 2018 – Chief People Officer

    Thank you for your comments and while I'm glad to see the pros, it's the cons that concern me. The appeal of our company for our recent acquisition was our people and our technology. As we... More


  4. Helpful (2)

    "No Longer Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mattersight full-time

    Pros

    Smart colleagues
    Decent benefits
    Flexible working hours/location

    Cons

    Pays well below market price - pay raises on promotions are also low
    Poor office moral
    Poor leadership - we never seem to hit company goals
    Poor management - some teams are overstaffed while other essential teams are way understaffed
    The last few months have been riddled by employee departures


  5. Helpful (2)

    "Good work... Here's a free soda!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Mattersight full-time

    Pros

    Relaxed office settings. Some departments flexibility to work remote a portion of the time.

    Cons

    They will do everything they can to make you feel like you are important while not really doing anything to compensate you for your achievements. Going above and beyond is rarely rewarded. If you are more interested in benefits via consumables such as occasional catered lunches and free snacks and soda instead of progressive raises and promotions based on your performance then its great. Select individuals in senior leadership are counterproductive to accomplishing anything.

    Mattersight Response

    Oct 2, 2018 – Chief People Officer

    I'm disappointed that we disappointed you during your employment at Mattersight. Our employee engagement programs such as catered lunch, snacks, soda and beer are only part of the equation. It... More


  6. Helpful (2)

    "Full Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mattersight full-time

    Pros

    my team was great other than that nothing

    Cons

    Not run well by management
    No money


  7. Helpful (2)

    "It is a good work environment with good people, upper management is out of touch"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    People, You can really run with ideas. Snacks and beer are provided. Lunch provided twice a month. Good team bonding.

    Cons

    Management can seem out of touch. Salary is significantly lower than average. Company is still stuck in the dark ages with some deployment practices

    Mattersight Response

    May 29, 2018 – Chief People Officer

    Thank you for taking the time to write your review. I agree with your pros and am thrilled to see that People were at the top of your list! Great people running with their ideas is one of the... More

  8. "Meh.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Edina, MN
    Former Employee - Project Manager in Edina, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mattersight full-time (Less than a year)

    Pros

    Salary is good and competitive . *

    Cons

    Company is split into three locations. Austin, Edina, Chicago. The distance seems to promote a silo environment. It makes it easy for some to be passive aggressive or rude.

    I found that some in management were belittling and obnoxious. They also don't reach out to support during tough time/initiatives. Just the expectation that everything gets done with perfection.

    A cardinal sin is not going to a team event. That'll cause problems FOR SURE.

    Advice to Management

    Quit enabling rude behavior by praising those individuals. Consolidate your teams into one location because it's not working.

    Mattersight Response

    Apr 3, 2018 – Chief People Officer

    Hi. I hope that while you found some in management off-putting, you found others that were supportive and demonstrated the type of leadership that we as a company strive for. Team events are... More


  9. Helpful (3)

    "Nice office, poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mattersight full-time

    Pros

    - Cool space
    - Smart, nice people
    - Decent money
    - Is that 20 words?

    Cons

    - Weak leadership, no direction, seems like a house of cards ready to fall, CEO is terrible
    - There is no software, it's just a consulting company posing as a software company
    - Product sounds good on paper but reality is that it's just using normal call metric, the personality stuff is bogus
    - They're always 1 quarter away from greatness but they never get there

    Advice to Management

    Why bother, they don't listen

    Mattersight Response

    Mar 19, 2018 – Chief People Officer

    Hi , I won't lie - it's tough to read your cons. To your point, we have smart, nice people working hard to deliver value to our existing customers and those results as well as client references... More


  10. Helpful (1)

    "SDM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SDM in Chicago, IL
    Former Employee - SDM in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mattersight full-time (More than a year)

    Pros

    A lot of perks and exceptional work space

    Cons

    Very little support to perform your job.

    Advice to Management

    There seems to be quite a few mangers but not quite the same amount of worker bees which has lead to a top heavy corporate culture.

    Mattersight Response

    Mar 2, 2018 – Chief People Officer

    Hi - thanks for taking the time to submit a review. I'm disappointed to hear that you felt you didn't have the support necessary to be successful here. I would be very interested in knowing what... More