Your Just Another Vendor Rep with an Unattainable Goal - ISR- Inside Sales Representative Meraki Employee Review

3.0
Jul 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Amazing product that's excellent in the SMB market with high customer satisfaction and continual renewals. Very few customers leave and customer support is truly excellent. The overall culture is amazing, most people and managers are supportive and positive. Unlike Cisco there are not heavy weekly pipeline reviews and tons of pressure daily.

Cons

Honestly wish I could say none, I had really high hopes and thought this was the company I would be at for many years to come. To start I didn't know what my job functions were for at least 6 months. I went through product training and sat in front of Salesforce the following Monday. I had EXTREMELY limited responses or engagement from my boss and was sent to shadow a few calls and that was it. I was not confident enough to demo had no track talks to call in cold and had no one to turn to for support. I found that the position is not really selling, its reactively processing orders that the partners bring in. And the partners do not want you engaged. I realized that in order to bring in business yourself it requires a high amount of cold-calling into whitespace customers that had promos years ago or had fallen of the map and used a competitor. What was in Salesforce was wasted information. Then Q3 hit and my H2 numbers made my yearly attainment 100% YoY. Yes, I would have had to double the revenue coming into my patch to hit my number. While my counterparts had hyper growth due to ESSER funds to rely on, my territory didn't have that and the honest organic growth I was able to muster up was looked down on. From what I can see your success is dependent solely on your territory and if you want a promotion you should plan to be over 300% of goal. I became disenchanted and overlooked and still to this day have very little engagement from my boss. I have half a mind to put in a formal complaint. This IS NOT a strategic role, this IS NOT Value Selling, these quotas are UNATTAINABLE and created by people that are so are removed that they don't care about churn. You are just another Vendor rep, cold calling, have very little understanding of the market and pushed out by the partners who just need you for pricing. There isn't even sales skills taught in training.... Unless you need to cut your teeth and want this on your resume I highly recommend looking somewhere else.

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Meraki Response
4y
Thank you for sharing your feedback. We completely agree: Our product is one of the best in the market and our culture is amazing. We have some of the best people in the industry working here, and we recognize how important it is to keep them. Our goal is to set up every Merakian for success. If you feel you are not getting the response or support you need, we recommend discussing the situation with your People and Communities partner. We offer excellent training and development plans for our sales team—we want to be sure you’re aware of them and can access those opportunities. Thanks again for telling us about your experience. Feedback can only make us better, stronger, and more able to make your experience what you want it to be.

Explore other reviews about Meraki

5.0
Dec 20, 2025
Recommend
CEO approval
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Pros

Structured nice team professional team

Cons

None it was all good

4.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Cons

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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