Working as a customer support representative - Customer Service Representative ModSquad Employee Review

3.0
Mar 11, 2026
Recommend
CEO approval
Business Outlook

Pros

* Flexible hours and the ability to work on multiple projects at the same time * Opportunities to join different teams and projects * Incentives for high-performing employees

Cons

* The salary could be a bit higher * The organization is a bit messy

Explore other reviews about ModSquad

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

I swas on a project where I could select 2 hour blocks of time to work, which was helpful since I had another job also. Management was always nice, I enjoyed working there for the time I did.

Cons

As with any remote customer service phone job, timing the call was crucial to not get behind in notes you needed to add per call

2.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, at the time at least

Cons

The pay was basically dictated by region.

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