If you are willing to go above and beyond you'll have the chance to climb up the latter. - Associate Community Manager ModSquad Employee Review

3.0
Jul 1, 2023
Recommend
CEO approval
Business Outlook

Pros

You have the chance to raise within the company if you are willing to put the time and effort in it.

Cons

Grouping system for scheduling hours. Even if you do well, the mgmt can't include everyone into the first group to have their first grabs at open hours. No extra pay for weekend or on public holidays.

Explore other reviews about ModSquad

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

I swas on a project where I could select 2 hour blocks of time to work, which was helpful since I had another job also. Management was always nice, I enjoyed working there for the time I did.

Cons

As with any remote customer service phone job, timing the call was crucial to not get behind in notes you needed to add per call

2.0
Sep 24, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility and working from home

Cons

No pay raises in 5 years, even longer for most, they don't even give a cost of living raise! Can go to fast food and make more than you can in management here. Negative atmostphere Feel like your job is never secure because they lay off people out of nowhere to be able to hire low cost workforce in Jamaica and Philippines.

7
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