Terrible company - Customer Service Representative ModSquad Employee Review

1.0
Jan 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Pros, the money, working hours

Cons

Cons, disrespectful towards employees, lying about giving a second chance, immediately firing the workers, terrible SL(Support Leads) terrible managers, not respecing the workers, terrible in overall, and after I have tried to apply for a 2nd job, I got the interview, and the interviewers was very impressed by my CV and how I handle difficult cases, but after a few days, I did not get the job but another colleague of mine did, and we both started at the same time.

Explore other reviews about ModSquad

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

I swas on a project where I could select 2 hour blocks of time to work, which was helpful since I had another job also. Management was always nice, I enjoyed working there for the time I did.

Cons

As with any remote customer service phone job, timing the call was crucial to not get behind in notes you needed to add per call

2.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, at the time at least

Cons

The pay was basically dictated by region.

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