Handy job if you get the right project. - Customer Service Representative (CSR) ModSquad Employee Review

2.0
Dec 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Put the work in and you get rewarded via grouping. Life is easier if you can maintain QA to 100% however if you fall into group 2-3 then scheduling becomes limited and the margins are extremely small. Some projects you can do the bare minimum, it's a quiet hour if you work UK mornings aka GMT-8 shifts. It's sink or swim with less than basic training over the course of every project, Project managers are terrible except for some outliers who go above and beyond but within 5 years I experienced 2 out of 15+

Cons

Unless you're perfect then you will be fighting for hours based on internet connection, Scheduling is absolute atrocious and they never got it down properly in 6+ years. On Christmas time they have false incentives such amazon giftcards for hitting targets however it's a battle back and fourth with management for them to follow through with paying the bonus. You are cattle and a test to management, they will test you like a guinea pig. You need to swim and never sink.

Explore other reviews about ModSquad

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

I swas on a project where I could select 2 hour blocks of time to work, which was helpful since I had another job also. Management was always nice, I enjoyed working there for the time I did.

Cons

As with any remote customer service phone job, timing the call was crucial to not get behind in notes you needed to add per call

2.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, at the time at least

Cons

The pay was basically dictated by region.

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