Not worth your experience and time - Bilingual Customer Service Representative ModSquad Employee Review

2.0
Aug 7, 2025
Recommend
CEO approval
Business Outlook

Pros

- Remote - Friends all over the world

Cons

- Cross-skilling [You are forced to work in English and your native language at the same time, which is unbearable recently] - We are expected to handle 3-5+ interactions at the same time, which is super tiring - Some agents such as the ones from Germany, Sweden, France get paid with over 12+ USD but the languages like Turkish and Asian languages get paid way way less like 4-6 USD. - There is no contract, you could be removed with one e-mail and you cannot ask for compensation after you get removed - They don't ever make a payrate raise,

Explore other reviews about ModSquad

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

I swas on a project where I could select 2 hour blocks of time to work, which was helpful since I had another job also. Management was always nice, I enjoyed working there for the time I did.

Cons

As with any remote customer service phone job, timing the call was crucial to not get behind in notes you needed to add per call

2.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, at the time at least

Cons

The pay was basically dictated by region.

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