3.0
Nov 4, 2022
Current employee, more than 3 years
Austin, TX
Recommend
CEO approval
Business Outlook
Pros
- Work/Life balance - Mentorship and investment in learning and development. For example, our department has increased L&D by 15% - Amazing people and teams that are kind (maybe to a fault) - Many reorganizations occurring - alignment with TSIA (technical support industry association) to enable better customer experience
Cons
- Information silos among internal organizations which makes supporting customer experience difficult - Not enough resources and head count - Many reorganizations occurring - slow moving