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      Navient

      Engaged Employer

      Navient reviews

      They Don't Care - Customer Service Representative Navient Employee Review

      1.0
      Jun 10, 2020
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Plenty of bonus opportunities from the time you're hired

      Cons

      You're working as a call center rep for student loans. You'll spend all day getting yelled at and upper management just sees you as a warm body in a seat. 0/10 would recommend working here

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      Navient Response
      5y
      Thank you for your review. If you would like to confidentially share more feedback, please email us at publicrelations@navient.com and we will connect you to an HR team member.

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      Internal auditor
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      CEO approval
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      Pros

      Work life balance and hybrid

      Cons

      Restructure of organization and services

      4.0
      May 24, 2026
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      CEO approval
      Business Outlook

      Pros

      Easy work Liked coworkers Good cafeteria

      Cons

      Very low pay Long hours

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