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      Navient

      Engaged Employer

      Navient reviews

      They Don't Care - Customer Service Representative Navient Employee Review

      1.0
      Jun 10, 2020
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Plenty of bonus opportunities from the time you're hired

      Cons

      You're working as a call center rep for student loans. You'll spend all day getting yelled at and upper management just sees you as a warm body in a seat. 0/10 would recommend working here

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      Navient Response
      5y
      Thank you for your review. If you would like to confidentially share more feedback, please email us at publicrelations@navient.com and we will connect you to an HR team member.

      Explore other reviews about Navient

      5.0
      Jul 3, 2025
      Internal auditor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance and hybrid

      Cons

      Restructure of organization and services

      3.0
      Jun 5, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, culture and benefits. 5% 401k match. Christmas bonus plus annual raise and bonus.

      Cons

      Company leadership and direction of the business was not stable. They branched out to other areas which costs them to lay off most of the company.

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