Navient Reviews | Glassdoor

Navient Reviews

Updated Jun 24, 2019

To filter reviews, or .

Found 248 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
49%
Recommend to a Friend
80%
Approve of CEO
John (Jack) F. Remondi
117 Ratings
Pros
Cons
  • "Typical call center environment(in 10 reviews)

  • "Upper management is out of touch and has unrealistic expectations, which filters all the way down(in 9 reviews)

More Pros and Cons
  1. Featured Review

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor in Fishers, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Navient full-time for more than 10 years

    Pros

    Flexible, Family Oriented, Competitive Pay, Great Benefits...many pluses!

    Cons

    I have been with the company 26 years and I do not feel hat there are any real cons with Navient. It is an amazing place and I am so thankful for the continued relationship.

    Navient2019-03-08

    Navient Response

    March 18, 2019Director of Corporate Communications

    Thank you for sharing your experience with us. We’re happy to hear you’re enjoying a long and rewarding career at Navient. You’re not the only one. More than 1,600 of our employees have been here for more than a decade. Thank you for being part of #TeamNavient!

  2. "Great Job"

    StarStarStarStarStar
      Current Employee - Collector 

      I have been working at Navient full-time

      Pros

      They provided a great opportunity to earn money with exciting bonus structure based on performance and monthly contests.

      Cons

      Working as a collector can be stressful.

      Navient2019-04-10

      Navient Response

      April 18, 2019Director of Corporate Communications

      Thank you for your review. As you noted, we offer competitive hourly pay, bonus and benefit package for our collectors. We also understand it’s not an easy job. We reach customers when they’re behind on a financial commitment for any number of reasons. Our professionals help these ...

      Show More
    • "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Care Representative 

      I have been working at Navient full-time

      Pros

      Been here over 4 years

      Cons

      High turnover rate with agents

      Navient2019-06-24
    • "Plenty of room for Advancement and Stable Career."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Manager in Fishers, IN
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Navient full-time for more than 5 years

      Pros

      Incentive Bonus Structure, Great Benefits and Pay, Yearly Raise and Performance Based, Advancement Opportunities.

      Cons

      Required Overtime, Some Poor Management, Turnover Rate,Poor Communication.

      Advice to Management

      The Communication between the Human Resources department and the employees is poor and needs some updates. The response time to an email from an employee regarding situations that are very important and time sensitive such as FMLA and ADA Accommodations are extremely slow and needs improvement.

      Navient2019-06-12

      Navient Response

      June 17, 2019Director of Corporate Communications

      Thank you for taking the time to share your feedback, which we shared with our Human Resources team. We understand some issues are time sensitive and require a quick turnaround. Every request for leave is unique and resolution can take more time. We strive to work with the employee, ...

      Show More
    • "Good place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Outreach Counselor in Fishers, IN
      Recommends
      Positive Outlook

      I worked at Navient full-time for more than a year

      Pros

      Good benefits, management cares about employees

      Cons

      Some micro-management, call center

      Navient2019-05-28

      Navient Response

      May 29, 2019VP Corporate Communication

      Thank you for your positive review. We’re glad you had a good experience at Navient and appreciate the feedback.

    • "Great company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Reston, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navient full-time for more than 3 years

      Pros

      Great work life balance. Open door policy. Management is very approachable and open to new ideas.

      Cons

      Growth within a department can take years.

      Navient2019-05-27

      Navient Response

      May 29, 2019VP Corporate Communication

      Thank you for your positive review. We certainly strive to be a great place to work, and we appreciate your feedback.

    • "Good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative 
      Recommends
      Positive Outlook

      I worked at Navient full-time for less than a year

      Pros

      Great bonus opportunity , good pay

      Cons

      Not flexible with emergency/family situations

      Navient2019-05-20

      Navient Response

      May 23, 2019VP Corporate Communication

      Thank you for your review. We support a culture of superior performance, in which our teams deliver on our promises to each other and those we serve. We provide a generous paid-time-off approach , allowing employees ample time to attend to personal needs and recharge. Paid time ...

      Show More
    • "Pit Stop"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Project Coordinator 
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Navient full-time

      Pros

      Ability to enhance transferable skills.

      Cons

      Job security is nonexistent. Layoffs occur regularly.

      Navient2019-05-30

      Navient Response

      June 3, 2019VP Corporate Communication

      Having transferable skills help our employees grow within and across Navient and our subsidiaries -- and every month, we celebrate many of those employees as they reach 10, 20 and 30-plus years with the company. We’re sorry to hear that you had a negative experience at Navient, and ...

      Show More
    • "STAY AWAY"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Call Center Representative in Fishers, IN
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Navient full-time for less than a year

      Pros

      pay is good and your benefits are great!

      Cons

      Legal issues; rude management; don’t care about anything concerning employees

      Advice to Management

      Get your head out of your butt and be a decent human

      Navient2019-05-25

      Navient Response

      May 29, 2019VP Corporate Communication

      We’re sorry to hear that you had a negative experience at Navient. We absolutely care about employee feedback and are committed to ensure every #TeamNavient professional feels valued so they can contribute in a meaningful way. If you would like to confidentially share more feedback, ...

      Show More
    • "Decent pay and benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Collector in Muncie, IN
      Recommends
      Negative Outlook
      No opinion of CEO

      I worked at Navient full-time for less than a year

      Pros

      The pay was decent if you could hit your bonuses. ( not as easy as they say )

      Cons

      Customers, sitting at a desk all day

      Advice to Management

      Try putting more training in the beginning once collector is on the floor.

      Navient2019-05-23

      Navient Response

      May 29, 2019VP Corporate Communication

      Thank you for your review. We contact customers who may be behind on a financial commitment and offer compassionate, personalized service to help them get back on track. It’s challenging, but also rewarding work. We try very hard to offer training that helps every #TeamNavient professional ...

      Show More
    Found 248 reviews