Navient Reviews | Glassdoor

Navient Reviews

Updated August 17, 2018
204 reviews

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3.2
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John (Jack) F. Remondi
96 Ratings

204 Employee Reviews

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Pros
  • "They try to help you achieve a work/life balance" (in 12 reviews)

  • "Good benefits package, Good people" (in 16 reviews)

Cons
  • "no work life balance, long hours sitting, unorganized management" (in 7 reviews)

  • "No cons all positive things for navient" (in 7 reviews)

More Pros and Cons

  1. "Bill collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bill Collector in Horseheads, NY
    Former Employee - Bill Collector in Horseheads, NY
    Doesn't Recommend
    Positive Outlook

    I worked at Navient full-time (More than a year)

    Pros

    Hard worker on time flexible reliable honest works well with others

    Cons

    When comes time to my son I run to his rescue


  2. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fishers, IN
    Former Employee - Anonymous Employee in Fishers, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Navient (More than a year)

    Pros

    Great bonus opportunities and friendly working environment

    Cons

    Must meet monthly performance policy

  3. Helpful (1)

    "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Servicing in Fishers, IN
    Current Employee - Loan Servicing in Fishers, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Navient full-time (Less than a year)

    Pros

    Pay, Other Employee's, Benefits, Bonuses

    Cons

    Getting yelled at all day, Training doesn't cover everything, Management only cares about hitting goals

    Advice to Management

    More training opportunity


  4. "Don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Moorestown, NJ
    Former Employee - Anonymous Employee in Moorestown, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Navient full-time (Less than a year)

    Pros

    Your coworkers and benefits are legitimately the only good thing about the company.

    Cons

    Worst company I have worked for in 20 years. No organization. You are not properly trained for compliance then written up for not following compliance. Then they terminated me for being a fee minutes late on lunch. Then they tried to pay me for less that 7 hours my final pay however I worked two full 8 hour shifts and approximately one hour before I was let go on Wednesday August 1. No access to monitor your call metrics. No contact with your quality assurance auditor. You can either get sick and have health issues or take vacation. There is no quality of life working here in a call center environment. Everyone I know that is still working here is looking to get out of the company. Save yourself the hassle. Dont work here. They hire anyone so if you really need a job like I did at the time I applied with no plan to stay long term. One individual didn't seem to have the reading level of a 6th grade student so trust me when I say, if you graduated high school you can get hired but I strongly advise against it. Also you aren't guaranteed to stay past training because they hire you and start you in training before you have background clearance. With every training class there were individuals that were put on unpaid leave because they didnt pass a background check.

    Advice to Management

    Pay your employees based on cost of living where their office is located. Stop setting up employees for failure on the phones. Stop giving people start dates and contracts before they pass background checks.


  5. "Customer Care Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Fishers, IN
    Current Employee - Customer Care Specialist in Fishers, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Navient full-time (More than 3 years)

    Pros

    The employees at Navient are the best.

    Cons

    No Personal Days. No Sick Day. No flexibility. Very difficult to get time off for doctors appointment or closed school days.

    Advice to Management

    Give sick days to all employees. Offer short term and long term disability benefits.


  6. "Call Center Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist
    Current Employee - Customer Care Specialist
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Navient full-time

    Pros

    The job itself is easy. Solid benefits.

    Cons

    Call center environment, the work can at times be stressful. Bonuses aren't guaranteed.


  7. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navient full-time

    Pros

    Growth, opportunities, benefits, training, location

    Cons

    Communication, bonus structure, policies not clear

  8. "Outreach Counslor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Navient full-time

    Pros

    Make your own schedule. Good pay and bonus for dedicated workers

    Cons

    Call center, dialer system, compliance changes constantly

    Advice to Management

    N/A


  9. Helpful (1)

    "Insurance Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Navient full-time

    Pros

    PTO, 401K, and benefits were okay.

    Cons

    VERY high school. No room for advancement

    Advice to Management

    Treat employees fairly.


  10. Helpful (1)

    "Typical cubical job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fishers, IN
    Former Employee - Anonymous Employee in Fishers, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Navient (More than 5 years)

    Pros

    Avg to good pay and benefits

    Cons

    Alot of favortism over work ethic

    Advice to Management

    Apppreciate the emplpyees with a good work ethic


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