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Navient Reviews

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Found 225 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
36%
Recommend to a Friend
60%
Approve of CEO
Navient CEO John (Jack) F. Remondi
John (Jack) F. Remondi
104 Ratings
Pros
Cons
More Pros and Cons
  1. Bill collector

    StarStarStarStarStar
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    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bill Collector in Horseheads, NY
    Doesn't Recommend
    Positive Outlook

    I worked at Navient full-time for more than 2 years

    Pros

    Hard worker on time flexible reliable honest works well with others

    Cons

    When comes time to my son I run to his rescue

  2. Low Base Pay

    StarStarStarStarStar
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    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collector in Newark, DE
    Negative Outlook
    Disapproves of CEO

    I worked at Navient full-time for more than 9 years

    Pros

    Amount of Vacation Time, 401k Match 5%

    Cons

    High Performance Goals, Compliance Micromanagement, Low Base Pay

  3. Great place to work

    StarStarStarStarStar
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    • Culture & Values
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    • Senior Management
    Former Employee - Director in Wilmington, DE
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Navient full-time for more than 20 years

    Pros

    Strong collaboration between departments, with smart, capable leadership.

    Cons

    As with most companies, there are silos of work, and communication from senior executives could be more comprehensive, and more frequent.

  4. No Real Concern for the Employees

    StarStarStarStarStar
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    • Culture & Values
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    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in Newark, DE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Navient for more than 6 years

    Pros

    Competitive salary, decent benefit package

    Cons

    Top leaders are sheltered from many goings on below their level and are not always provided all the information they should be.

    Advice to Management

    Stop putting out scorecards that rate top leaders poorly and think that a couple of talking sessions with their people smoothed everything out. Oh, and then don’t slap all those same employees in the face and promote to the next BIG level the person that they practically begged to have moved.

  5. Helpful (1)

    Shady upper management, too much favoritism

    StarStarStarStarStar
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    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collections Supervisor in Big Flats, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Navient full-time for more than 20 years

    Pros

    Great bonuses if you get put in the right area and easy to promote if you suck up to the right people

    Cons

    Very much a popularity contest on promoting, of you go out to lunch with the bosses regularly you're on the right track, if you work through your lunches you'll never be noticed for it. Much of management is out the door the second it turna 5pm but the devoted management that stays longer is never noticed for it. Very lazy, discouraging and disappointing upper management.

    Advice to Management

    Notice who's putting the real work in and stop rewarding your clique, end the favoritism

  6. Decent IT job, if you're willing to work 80 hours a week

    StarStarStarStarStar
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    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Systems Analyst in Fishers, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Navient full-time for more than 9 years

    Pros

    Good benefits. The (powerless) layer of middle management is generally trying to do the right thing.

    Cons

    Sallie Mae took most of the best people when Navient split off from it. Upper management is out of touch and has unrealistic expectations, which filters all the way down. The (powerless) layer of middle management is generally just trying to make them happy, so almost no communication occurs upwards, furthering the cycle.

    Advice to Management

    The constant expectation to cut costs and "do more with less" is straight out of a Dilbert cartoon. There is a good reason most of your quality talent has abandoned ship in recent years.

  7. Organized and Professional

    StarStarStarStarStar
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    • Senior Management
    Current Employee - Anonymous Employee in Fishers, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Navient full-time for more than 9 years

    Pros

    Treat employees well - best boss I've ever had. Concerned with career development and job satisfaction.

    Cons

    Job security - there are job cuts every six months or so

  8. Senior Accountant

    StarStarStarStarStar
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    • Senior Management
    Former Employee - Senior Accountant in Reston, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Navient full-time for more than 2 years

    Pros

    Great culture, management and benefits. Health insurance is okay. The 401k was pretty good. The stock options were good as well. The company has a lot of party’s that have great food and drinks. Management really does care about their employees. The best manager I’ve ever had worked for Navient.

    Cons

    Unfortunately, there is no job security. There are company wide layoffs every six months or so.

    Advice to Management

    Right the ship so layoffs aren’t a constant concern.

  9. Helpful (1)

    CSR Specialist

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    • Senior Management
    Former Employee - Customer Service Representative in Fishers, IN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Navient full-time for more than a year

    Pros

    -Good benefits -Nice coworkers -Cool building, got a gym and cafeteria in it

    Cons

    -Low hourly pay -Work is not fulfilling. You are essentially screwing borrowers. -Can't really move from your desk during high volume hours. Had to be very strategic about bathroom breaks -The time limit/loan portfolio goals creates a selfish culture where CSR specialists do not care about the borrowers and just want to close on the portfolio -Bonus structure encourages CSR specialist to screw over the borrowers

    Advice to Management

    -There are people's lives that you are messing with on the other side of the phone. Be careful on how you treat them. -Need to treat employees better and pay them better as well.

  10. Loan Servicing Specialist

    StarStarStarStarStar
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    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Navient full-time

    Pros

    Benefits - Healthcare, Dental and Vision

    Cons

    Pay - Defiantly not enough to survive on. Be prepared to have a second job to supplement. Bonus program is highly intrinsic and if you miss just a couple of the metrics your our for the month. Some of which are out of your control like call time and customer surveys. Do to the nature of the business you could be Mary Poppins and they will leave bad review because you cant do anything for their loans PTO is weak....

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    Advice to Management

    Treat your employees with respect and pay them a decent wage with decent time off. There had to be work-life balance and people have to be able to feed themselves. It's almost ironic that most of the people your qualifying for special loan programs have to be below the poverty line, and what you pay customer service reps is below that line. And your a student loan servicer to boot. Think about it. Be a leader not a chaser...

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Found 225 reviews