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    Navient Reviews

    Updated August 17, 2018
    204 reviews

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    Full-timePart-time
    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    John (Jack) F. Remondi
    96 Ratings

    204 Employee Reviews

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    Pros

    • "They try to help you achieve a work/life balance" (in 12 reviews)

    • "Good benefits package, Good people" (in 16 reviews)

    Cons

    • "no work life balance, long hours sitting, unorganized management" (in 7 reviews)

    • "No cons all positive things for navient" (in 7 reviews)

    More Pros and Cons

    1. "Bill collector"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Bill Collector in Horseheads, NY
      Former Employee - Bill Collector in Horseheads, NY
      Doesn't Recommend
      Positive Outlook

      I worked at Navient full-time (More than a year)

      Pros

      Hard worker on time flexible reliable honest works well with others

      Cons

      When comes time to my son I run to his rescue

    2. "customer service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Fishers, IN
      Former Employee - Anonymous Employee in Fishers, IN
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Navient (More than a year)

      Pros

      Great bonus opportunities and friendly working environment

      Cons

      Must meet monthly performance policy

      3. Join the Navient team
      See Our Latest Jobs

    3. Helpful (1)

      "Stressful"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Loan Servicing in Fishers, IN
      Current Employee - Loan Servicing in Fishers, IN
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Navient full-time (Less than a year)

      Pros

      Pay, Other Employee's, Benefits, Bonuses

      Cons

      Getting yelled at all day, Training doesn't cover everything, Management only cares about hitting goals

      Advice to Management

      More training opportunity

    4. "Don't work here"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Moorestown, NJ
      Former Employee - Anonymous Employee in Moorestown, NJ
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Navient full-time (Less than a year)

      Pros

      Your coworkers and benefits are legitimately the only good thing about the company.

      Cons

      Worst company I have worked for in 20 years. No organization. You are not properly trained for compliance then written up for not following compliance. Then they terminated me for being a fee minutes late on lunch. Then they tried to pay me for less that 7 hours my final pay however I worked two full 8 hour shifts and approximately one hour before I was let go on Wednesday August 1. No access to monitor your call metrics. No contact with your quality assurance auditor. You can either get sick and have health issues or take vacation. There is no quality of life working here in a call center environment. Everyone I know that is still working here is looking to get out of the company. Save yourself the hassle. Dont work here. They hire anyone so if you really need a job like I did at the time I applied with no plan to stay long term. One individual didn't seem to have the reading level of a 6th grade student so trust me when I say, if you graduated high school you can get hired but I strongly advise against it. Also you aren't guaranteed to stay past training because they hire you and start you in training before you have background clearance. With every training class there were individuals that were put on unpaid leave because they didnt pass a background check.

      Advice to Management

      Pay your employees based on cost of living where their office is located. Stop setting up employees for failure on the phones. Stop giving people start dates and contracts before they pass background checks.

    5. "Customer Care Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Care Specialist in Fishers, IN
      Current Employee - Customer Care Specialist in Fishers, IN
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Navient full-time (More than 3 years)

      Pros

      The employees at Navient are the best.

      Cons

      No Personal Days. No Sick Day. No flexibility. Very difficult to get time off for doctors appointment or closed school days.

      Advice to Management

      Give sick days to all employees. Offer short term and long term disability benefits.

    6. "Call Center Job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Care Specialist
      Current Employee - Customer Care Specialist
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Navient full-time

      Pros

      The job itself is easy. Solid benefits.

      Cons

      Call center environment, the work can at times be stressful. Bonuses aren't guaranteed.

    7. "Operations Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Navient full-time

      Pros

      Growth, opportunities, benefits, training, location

      Cons

      Communication, bonus structure, policies not clear

    8. "Outreach Counslor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Navient full-time

      Pros

      Make your own schedule. Good pay and bonus for dedicated workers

      Cons

      Call center, dialer system, compliance changes constantly

      Advice to Management

      N/A

    9. Helpful (1)

      "Insurance Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Navient full-time

      Pros

      PTO, 401K, and benefits were okay.

      Cons

      VERY high school. No room for advancement

      Advice to Management

      Treat employees fairly.

    10. Helpful (1)

      "Typical cubical job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Fishers, IN
      Former Employee - Anonymous Employee in Fishers, IN
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Navient (More than 5 years)

      Pros

      Avg to good pay and benefits

      Cons

      Alot of favortism over work ethic

      Advice to Management

      Apppreciate the emplpyees with a good work ethic

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