Navient Reviews | Glassdoor

Navient Reviews

Updated November 16, 2018
216 reviews

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2.9
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John (Jack) F. Remondi
99 Ratings

216 Employee Reviews

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Pros
Cons
  • "Work/Life Balance can be non-existent" (in 8 reviews)

  • "I quit after 2 weeks of being on the call center floor" (in 9 reviews)

More Pros and Cons

  1. "Bill collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bill Collector in Horseheads, NY
    Former Employee - Bill Collector in Horseheads, NY
    Doesn't Recommend
    Positive Outlook

    I worked at Navient full-time (More than a year)

    Pros

    Hard worker on time flexible reliable honest works well with others

    Cons

    When comes time to my son I run to his rescue


  2. "Customer care service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Fishers, IN
    Current Employee - Customer Care Representative in Fishers, IN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Navient full-time (More than 8 years)

    Pros

    Good health benefits
    Fitness center
    401 k plan with company match

    Cons

    Aloof management
    Limited,if any, advancement opportunity
    Stagnant repetitive job function

    Advice to Management

    Train people to advance, grow and develop.Stale job with no opportunity to become a well rounded employee drives employees to seek better opportunities elsewhere.

  3. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navient full-time

    Pros

    Decent pay, and good bonus if your fast.

    Cons

    Schedule that is available isn't great, and mandatory Saturday overtime. Hard to get time off.


  4. "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Wilkes-Barre, PA
    Former Employee - Call Center Representative in Wilkes-Barre, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Navient full-time (Less than a year)

    Pros

    Benefits, 401k, overtime, compensation, 2 months of 1000.00 paycheck during training.

    Cons

    Extremelly strict on time. Training focused more on learning all of the keywords instead of actually SHOWING us how to work the programs .Bonus's are focused on agents getting off the call as fast as they can and handling accounts making them current. Hours suck. No life/work balance. They dont care if customers scream profanity at you. They tell you try to de-escalate the call instead. I quit after 2 weeks of being on the call center floor.

    Advice to Management

    Company's do not succeed based on time. It should be based on if they are getting the accounts current. Not just time. You can have 5 calls in a row that are customers screaming, and management would not care. They tell you be empathetic.


  5. "Customer Resolution Specialist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Wilmington, DE
    Former Employee - Anonymous Employee in Wilmington, DE

    I worked at Navient full-time (Less than a year)

    Pros

    Overtime, bonus every month, and team work activities.

    Cons

    Hours and rude customers.


  6. "They are the BIggest liars when it comes to their committments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reston, VA
    Former Employee - Anonymous Employee in Reston, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Navient full-time (Less than a year)

    Pros

    People in other departments are respectful, but not in the Accounting Department

    Cons

    If you make make mistake and you correct it the next time, they always remember it. They are so dishonorable that, they don't even follow the normal business Protocol of at least giving an employee a 90 day probationary. They can cut you lose for making mistakes, even though you have corrected them, they are dishonorable and vengeful!

    Advice to Management

    Don't Offer a permanent position to a staff member, if you are so dishonorable that you don't even give them 90 days to improve themselves!


  7. Helpful (2)

    "Worst Job Ever, no opportunity for growth."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Milwaukee, WI
    Former Employee - Debt Collector in Milwaukee, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Navient full-time (Less than a year)

    Pros

    This is regarding the Milwaukee branch located in NAVIENT/ duncan solutions on Wisconsin avenue.
    Pro is the location.

    Cons

    THIS JOB IS For DEBT COLLECTORS ATTEMPTING TO COLLECT DEBT ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE (inside joke)

    I left this company because i'm better off on medicaid and food stamps until I find a REAL JOB. This is obviously not.
    I would rather be homeless or a beggar outside the building than work inside this dreaded place again. GOOD BYE.

    Quitting was like winning the lottery! An early Christmas present to myself.

    I made it clear i wanted to transfer my acquired skill set to the mail room as working in the call center became torture for me, they denied me.

    They reel you in with their prominent ads flooded all over online job sites.

    The paid training is good decent but if you don't question and learn in those first two weeks good luck on the phone. you will be getting blasted with customer inquiries. not only that they have these annoying transfer agents whose sole job is to get people on the phone to talk to you. the specialist. if you don't know what you are talking about you're SOL.

    Having a slow day with low call volumes?
    THIS IS __ WITH THE TRANSFER GROUP!

    THAT'S RIGHT FOLKS THEY HAVE A GROUP OF DEDICATED COLD CALLERS WHO HAVE NO TRAINING JUST TO GET PEOPLE ON THE PHONE WITH THEIR TRAINED REPRESENTATIVES.
    this is a recipe for disaster.
    and BACK TO BACK CALLS.

    High stress environment with revolving doors.
    AUDITS. they audit you to ensure you do not bonus out.
    you will be promised opportunity to earn extra incentives but they don't pay out.
    Their ad promising upwards of 40,000 a year is misleading. Unless you are the manager, which i doubt even she makes that. you aren't getting a penny more than 16,800 a YEAR.
    thats right folks after taxes 16,800 yearly salary. thats if you come every single day, and opt out of the health insurance offerings. their my navient well being web portal will calculate your total earnings as 25,800 which is malarky. way to over estimate and blatantly lie and miscalculate earnings.

    Advice to Management

    CEO Jack Remondi I CHALLENGE you to visit this call center and put the headset on. You wouldn't last a day. I hope you use this to improve yourself as a company.

    Give option for flexible schedules. Some people don't want to work 40 hours a week, and would be loyal working 10 hours.

  8. "Mixed Bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Navient full-time

    Pros

    Pays well for the area

    Cons

    Unforgiving work and can be time consuming


  9. "Corporate Dysfunction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Navient (More than a year)

    Pros

    They won't be going out of business anytime soon

    Cons

    Your time is spent doing pointless crap to satisfy management

    Advice to Management

    My company was bought by navient. I took a pay cut and my healthcare costs went up. Get a grip and resign


  10. Helpful (1)

    "Totally micromanaged and just a number in the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fishers, IN
    Former Employee - Customer Service Representative in Fishers, IN
    No opinion of CEO

    I worked at Navient full-time (More than 3 years)

    Pros

    Benefits are the only pro

    Cons

    Terrible Management and Human Resources

    Advice to Management

    Care about your employees and stop looking out for only yourselves


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