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    Navient Reviews

    Updated May 15, 2018
    195 reviews

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    Full-timePart-time
    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    John (Jack) F. Remondi
    93 Ratings

    195 Employee Reviews

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    Pros
    Cons

    • no work life balance, long hours sitting, unorganized management (in 7 reviews)

    • No cons all positive things for navient (in 7 reviews)

    More Pros and Cons

    1. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Collector in Muncie, IN
      Current Employee - Collector in Muncie, IN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navient full-time (Less than a year)

      Pros

      Great benefits and pay options

      Cons

      I have no cons at this time

      Advice to Management

      The management staff are amazing

    2. "above average job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - CRS in Newark, DE
      Current Employee - CRS in Newark, DE
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Navient full-time (More than a year)

      Pros

      monthly incentives
      overtime is available; not necessary if you're efficient
      paid time off, benefits
      great co-workers/management

      Cons

      always changing including layoffs, no more cafe
      strict compliance
      boring job

      3. Join the Navient team
      See Our Latest Jobs

    3. "Great place to work for pay. Great benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Loan Servicing in Fishers, IN
      Former Employee - Loan Servicing in Fishers, IN
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Navient full-time (Less than a year)

      Pros

      Great Pay, Great Hours, Benefits,

      Cons

      Management refuse to do take overs. Job is very stressful.

      Advice to Management

      Train employees to actually give knowledge to the loan holders. Have dedicated people to hand over take overs.

    4. "Ops support"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navient full-time (Less than a year)

      Pros

      The benefits are great and there is room for growth.

      Cons

      I do not have any cons at this time.

    5. Helpful (2)

      "mostly just talk"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Wilmington, DE
      Current Employee - Anonymous Employee in Wilmington, DE
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I have been working at Navient full-time

      Pros

      There are many talented, smart people at the company.

      Cons

      Leadership talks about the company values, but it's mostly just talk.

      Advice to Management

      If you want to improve employee engagement, you need to foster a more inclusive culture that values people at all levels with actual programs and benefits for them.

    6. "Great Money Maker"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Call Center Representative in Muncie, IN
      Former Employee - Call Center Representative in Muncie, IN
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Navient (More than a year)

      Pros

      -Supervisors are very helpful and nice
      -Bonus Opportunities every month
      -Healthcare Benefits

      Cons

      -Customers are rude
      -Customers are unwilling to pay
      -Goals are too high to reach
      -You can get written up a lot

      Advice to Management

      If someone needs help to find an answer about an account then help them. Otherwise you could miss a chance to reach goal.

    7. Helpful (2)

      "Going through Idenity Crisis"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend

      I worked at Navient full-time

      Pros

      The people I worked with were amazing and knowledgeable.

      Cons

      Navient is trying to find a new niche as loan portfolios to service are dwindling and the government contracts are in limbo. Direction is constantly changing and sometimes after spending months on a project the plug gets pulled without much if any explanation.

    8. Helpful (2)

      "Do not work here"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Wilkes-Barre, PA
      Current Employee - Anonymous Employee in Wilkes-Barre, PA
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Navient full-time (More than 3 years)

      Pros

      Excellent tuition reimbursement, amount of PTO awarded, cafeteria on site, convenient physical location (Wilkes-Barre office), and some excellent coworkers who care about the borrowers.

      Cons

      Low wages, poor training, toxic culture, management disconnect with day-to-day operations. Management fails to respond to employees’ emails and questions about accounts, which hurts the borrowers in the end. Many of these questions wouldn’t need to be asked in the first place if the employees were actually trained how to do their jobs. Then again, management doesn’t know how to do their own jobs, let alone have a realistic picture of their employees’ workloads. Even though constantly changing standards can be stressful, they are tolerable if management at least notifies their employees about these changes. Retaliation for speaking up about opportunities for improvement also exists. If you try to transfer to another department, your supervisor can prevent you from doing so by lying and giving the hiring manager a bad review in order to keep you in your current role. This has been documented.

      Advice to Management

      Train your employees how to do their jobs! Provide them the tools they need to succeed and stop setting them up for failure. Stop coddling ineffective middle management that openly gossips about employees on the floor, creating poor morale. Do not understaff departments to the point of forcing employees to work nearly double time. Treat employees with the respect they deserve under the culture you are trying to appropriate.

    9. "CRS"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - CRS in Fishers, IN
      Current Employee - CRS in Fishers, IN
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Navient full-time (More than a year)

      Pros

      Good people to work with for the most part. Although nobody usually stays past 6 months. Th facilities are nice though.

      Cons

      Never any constancy in pay or management styles. We’re going though “operational efficiencies” meaning we do more with less pay and benefits. With the big lawsuit by the government I don’t see them staying in business if they loose.

      Advice to Management

      Communication is key. You apparently don’t know how to write emails or talk to anyone. Also stop staying locked in your office all day to avoid your teams.

    10. Helpful (2)

      "Stay Away. Far Away."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      Former Employee - Anonymous Employee in Wilkes-Barre, PA
      Former Employee - Anonymous Employee in Wilkes-Barre, PA
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at Navient full-time (More than 5 years)

      Pros

      It’s relatively easy to get hired. “Okay” health insurance.

      Cons

      Very negative work environment (similar to the childishness of being back in high school.) Never forget that you are one hundred percent replaceable! Why pay someone who’s qualified the wages they deserve? They can replace you with someone less qualified and pay them less money! Policy inconsistencies. Lack of communication between departments and teams. Customers are absolutely not their main focus. Management is made up of mostly unqualified individuals (often they’re promoted internally due to favoritism.) There are large lay-offs every other year or two. When they’re letting people go, it doesn’t matter if you’ve been there for one year or twenty-five. Absolutely NO job security. It’s nearly impossible to separate the stress of work from your home life.

      Advice to Management

      Stop promoting/hiring unfit individuals that replace the QUALIFIED people you let go! Let the people go whose performance dictates it! Put the customer first. This is a business, not high school. Act like grown adults and hold everyone to the same standard.

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