Navient Reviews

Updated Jan 13, 2021

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3.5
65%
Recommend to a Friend
82%
Approve of CEO
Navient President & CEO John (Jack) F. Remondi (no image)
John (Jack) F. Remondi
154 Ratings
Pros
  • "Great bonus opportunity , good pay(in 26 reviews)

  • "Good benefits, management cares about employees(in 21 reviews)

Cons
  • "Very competitive workplace, sometimes hard to achieve a work-life balance(in 11 reviews)

  • "You'll spend all day getting yelled at and upper management just sees you as a warm body in a seat(in 10 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Resolution Specialist in Fishers, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Navient full-time for more than 5 years

    Pros

    Benefits, Commission, Coworkers, Management, Training

    Cons

    Scripted, robotic, overtime, work weekends, angry customers

    Continue reading
  2. "Great perks and very positive work culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navient full-time for more than a year

    Pros

    Positive work culture and room to grow

    Cons

    none that I can think


  3. COVID-19
    Helpful (1)

    "Love them"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navient part-time

    Pros

    Work from home schedule is amazing and the hours are long and it is at least 16/ hour

    Cons

    a little unorganized but thats ok i love love love them in the mist of this covid 19 scare i have been able to maintain my bills

  4. "Great for SAHM"

    4.0
    Current Employee - Temporary Contact Tracer 
    Recommends
    Positive Outlook

    I have been working at Navient part-time for less than a year

    Pros

    Helpful team members, easy to get help

    Cons

    Clarity of job requirements , but emails are suffice

  5. "Great place"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collector 
    Recommends
    Approves of CEO

    I worked at Navient full-time

    Pros

    Hours, pay, benefits, environment and coworkers

    Cons

    None that I can think of

  6. "Good pay but at what cost"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Ashley, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Navient full-time for less than a year

    Pros

    Good pay and incentive for bonus

    Cons

    Extremely strict work environment when it comes to everything really, not worth it

  7. "Decent"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Muncie, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Navient full-time

    Pros

    Wages, monthly bonuses, contest prizes, hours are good

    Cons

    Very competitive workplace, sometimes hard to achieve a work-life balance. Managers frown upon you taking weekends off because you are ranked based on account resolves, but weekends are not typically required.

  8. "Overall great place to work for with great benefits and good pay. It gets a little repetitive after a while though."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Navient full-time

    Pros

    Good pay Good benefits Bonus potential Paid training Nice environment

    Cons

    Repetitive Lots of sitting High pressure to succeed

  9. "Excellent job great pay"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Covid-19 Contact Tracer 

    I have been working at Navient part-time for less than a year

    Pros

    Opportunity to gain more hours

    Cons

    None to my knowledge at this time

  10. "Bad"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Temporary Representative in Horseheads, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Navient full-time

    Pros

    Decent pay,good hours a few cool people

    Cons

    Disrespectful, ignorant, threw medical and daughter in my Face

    Continue reading
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