Navient Reviews
Updated Jun 24, 2019
Found 248 reviews
"Good benefits package, Good people" (in 16 reviews)
"They try to help you achieve a work/life balance" (in 13 reviews)
"Typical call center environment" (in 10 reviews)
"Upper management is out of touch and has unrealistic expectations, which filters all the way down" (in 9 reviews)
- Featured Review
"Great Place to Work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI have been working at Navient full-time for more than 10 years
Pros
Flexible, Family Oriented, Competitive Pay, Great Benefits...many pluses!
Cons
I have been with the company 26 years and I do not feel hat there are any real cons with Navient. It is an amazing place and I am so thankful for the continued relationship.
Navient2019-03-08 "Great Job"
StarStarStarStarStarI have been working at Navient full-time
Pros
They provided a great opportunity to earn money with exciting bonus structure based on performance and monthly contests.
Cons
Working as a collector can be stressful.
Navient2019-04-10Navient Response
April 18, 2019 – Director of Corporate Communications
Thank you for your review. As you noted, we offer competitive hourly pay, bonus and benefit package for our collectors. We also understand it’s not an easy job. We reach customers when they’re behind on a financial commitment for any number of reasons. Our professionals help these ...
Show More"Great company"
StarStarStarStarStar- Work/Life Balance
- Career Opportunities
- Compensation and Benefits
- Senior Management
I have been working at Navient full-time
Pros
Been here over 4 years
Cons
High turnover rate with agents
Navient2019-06-24"Plenty of room for Advancement and Stable Career."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Navient full-time for more than 5 years
Pros
Incentive Bonus Structure, Great Benefits and Pay, Yearly Raise and Performance Based, Advancement Opportunities.
Cons
Required Overtime, Some Poor Management, Turnover Rate,Poor Communication.
Advice to Management
The Communication between the Human Resources department and the employees is poor and needs some updates. The response time to an email from an employee regarding situations that are very important and time sensitive such as FMLA and ADA Accommodations are extremely slow and needs improvement.
Navient2019-06-12Navient Response
June 17, 2019 – Director of Corporate Communications
Thank you for taking the time to share your feedback, which we shared with our Human Resources team. We understand some issues are time sensitive and require a quick turnaround. Every request for leave is unique and resolution can take more time. We strive to work with the employee, ...
Show More"Good place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookI worked at Navient full-time for more than a year
Pros
Good benefits, management cares about employees
Cons
Some micro-management, call center
Navient2019-05-28Navient Response
May 29, 2019 – VP Corporate Communication
Thank you for your positive review. We’re glad you had a good experience at Navient and appreciate the feedback.
"Great company to work for"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Navient full-time for more than 3 years
Pros
Great work life balance. Open door policy. Management is very approachable and open to new ideas.
Cons
Growth within a department can take years.
Navient2019-05-27Navient Response
May 29, 2019 – VP Corporate Communication
Thank you for your positive review. We certainly strive to be a great place to work, and we appreciate your feedback.
"Good"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookI worked at Navient full-time for less than a year
Pros
Great bonus opportunity , good pay
Cons
Not flexible with emergency/family situations
Navient2019-05-20Navient Response
May 23, 2019 – VP Corporate Communication
Thank you for your review. We support a culture of superior performance, in which our teams deliver on our promises to each other and those we serve. We provide a generous paid-time-off approach , allowing employees ample time to attend to personal needs and recharge. Paid time ...
Show More"Pit Stop"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI worked at Navient full-time
Pros
Ability to enhance transferable skills.
Cons
Job security is nonexistent. Layoffs occur regularly.
Navient2019-05-30Navient Response
June 3, 2019 – VP Corporate Communication
Having transferable skills help our employees grow within and across Navient and our subsidiaries -- and every month, we celebrate many of those employees as they reach 10, 20 and 30-plus years with the company. We’re sorry to hear that you had a negative experience at Navient, and ...
Show More"STAY AWAY"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI worked at Navient full-time for less than a year
Pros
pay is good and your benefits are great!
Cons
Legal issues; rude management; don’t care about anything concerning employees
Advice to Management
Get your head out of your butt and be a decent human
Navient2019-05-25Navient Response
May 29, 2019 – VP Corporate Communication
We’re sorry to hear that you had a negative experience at Navient. We absolutely care about employee feedback and are committed to ensure every #TeamNavient professional feels valued so they can contribute in a meaningful way. If you would like to confidentially share more feedback, ...
Show More"Decent pay and benefits"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNegative OutlookNo opinion of CEOI worked at Navient full-time for less than a year
Pros
The pay was decent if you could hit your bonuses. ( not as easy as they say )
Cons
Customers, sitting at a desk all day
Advice to Management
Try putting more training in the beginning once collector is on the floor.
Navient2019-05-23Navient Response
May 29, 2019 – VP Corporate Communication
Thank you for your review. We contact customers who may be behind on a financial commitment and offer compassionate, personalized service to help them get back on track. It’s challenging, but also rewarding work. We try very hard to offer training that helps every #TeamNavient professional ...
Show More
Navient Response
March 18, 2019 – Director of Corporate Communications
Thank you for sharing your experience with us. We’re happy to hear you’re enjoying a long and rewarding career at Navient. You’re not the only one. More than 1,600 of our employees have been here for more than a decade. Thank you for being part of #TeamNavient!