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Navient Reviews

Updated February 21, 2018
183 reviews

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3.3
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John (Jack) F. Remondi
83 Ratings

183 Employee Reviews

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Pros
Cons
  • no work life balance, long hours sitting, unorganized management (in 7 reviews)

  • Upper management isn't aware of how things actually work (in 7 reviews)

More Pros and Cons

  1. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Navient full-time

    Pros

    1 hour lunch, company events.

    Cons

    The schedule was kind of iffy.

    Advice to Management

    Too aggressive


  2. "Current instablity due to unclear roadmap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Fishers, IN
    Former Employee - Senior Manager in Fishers, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Navient full-time (More than 10 years)

    Pros

    I really enjoyed the people I worked with. The benefits are good with a 401k match, good PTO.

    Cons

    No raises were given this year to anyone in management. The company has really struggled to find its place since separating from Sallie Mae which resulted in layoffs at the end of 2017.

    Advice to Management

    Focus. Stop changing direction. People don't like to work on a project for months only to be told its no longer going to happen. Be better communicating with the employees.

  3. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navient full-time

    Pros

    Large company, consistent benefits, flexible schedule

    Cons

    lost in the shuffle a bit being a large company. job security

    Advice to Management

    engage employees from all aspects of the company, not just certain areas


  4. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Navient full-time

    Pros

    Pay and benefits. Most Employees were nice to work with.

    Cons

    Unstable and too many politics.


  5. Helpful (1)

    "Fine place to work, but could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newark, DE
    Current Employee - Anonymous Employee in Newark, DE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Navient full-time (More than 5 years)

    Pros

    the benefits offered are competitive, the staff are friendly and helpful when needed and the company has good ethics when it comes to the student loan industry. Also, after several years the salaries increase well and potentially above averages for similar work.

    Cons

    With the company being in several locations the possibility for locations to open/close are there. The starting salaries aren't great and in most entry-level positions there is no negotiation with the salary offered.

    Advice to Management

    More notification should be given to employees about upcoming changes, especially when concerning layoffs and other major changes.


  6. "Customer service"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Newark, DE
    Current Employee - Customer Service Representative in Newark, DE

    I have been working at Navient full-time (More than a year)

    Pros

    I love my coworkers! Supervisors and team leads are very supportive for the most part.

    Cons

    It is very repetitive work which can be draining on anyone but the company is not bad to work for. Could potentially increase the starting pay.


  7. "Servicing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSC
    Current Employee - CSC
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Navient full-time (More than a year)

    Pros

    Bonuses, student loan knowledge

    Cons

    Hourly pay, mundane-same calls back to back

  8. "Numbers-driven business still trying to figure out what drives employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Servicing Team Lead in Hanover, PA
    Current Employee - Servicing Team Lead in Hanover, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Navient full-time (More than 5 years)

    Pros

    Solid benefits. Higher than average paid time off. Reasonable pay. Higher ups are working to figure out employee motivators, which shows intent to create a better environment.

    Cons

    Negative public image. Occasional lack of job security. Workload dependent on Government contract, which impacts stability. It’s a numbers game, and if you don’t meet them, you may not make it.

    Advice to Management

    Improvements were made in 2017 regarding the well-being of employees. Keep digging to figure out what motivates them.


  9. "Navient Student Loan Servicing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Navient full-time

    Pros

    Good benefits, able to advance quickly.

    Cons

    Though you can advance quickly you can get type cast into a role and have difficulty moving to a new one if you've been in the same one for a while


  10. "Probably the shadiest company I have ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor
    Former Employee - Supervisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Navient full-time (More than a year)

    Pros

    The benefits are very competitive and the pay is great for supervisors and above.

    Cons

    This company just had a massive layoff, closing at least one location, but probably closer to 10+ locations. I can only speak for my office however. My office was given all of a week's notice of the closing. Right before Christmas, nonetheless. Though my location was underperforming at one-time, we were able to turn that around and met well above our goals. Everything was on the up and up. So that cannot be the reason. My best guess as to why the company had no problem destroying so many people's lives is because the closures lined the upper management's pockets. With end of the year tax breaks, or whatever. It wasn't to save money on lessening the number of employees. Because as my office was struggling with the news of the office closing , another office was steadily hiring new training classes. Unbelievable.

    Advice to Management

    Be more accountable to your employees, and instead of worrying so much about lining your pockets, remember your employees have families that rely on their income to survive.


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