It was ok - Customer Service Repersentive Navient Employee Review

2.0
Mar 29, 2023
Recommend
CEO approval
Business Outlook

Pros

My manager was great and the benefits were good.

Cons

Very stressful, especially during property tax rebate season.

Explore other reviews about Navient

5.0
Jul 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Work life balance and hybrid

Cons

Restructure of organization and services

3.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, culture and benefits. 5% 401k match. Christmas bonus plus annual raise and bonus.

Cons

Company leadership and direction of the business was not stable. They branched out to other areas which costs them to lay off most of the company.

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