The job has its ups and downs - Customer Care Specialist Navient Employee Review

Users say... "The benefits are good and I am able to pick my own hours that are convenient for me to work." "Pay was good for the type of work and local market conditions." "Remote work from home was nice." "Good people to work with" "Great bonuses if you get put in the right area and easy to promote if you suck up to the right people" 

Users say... "Some promotions made were out of desperation causing bad management" "Really bad training from managers that have been there 15+ years! 5." "Long hours and condescending team leads" "There are some bad managers." "Very lazy, discouraging and disappointing upper management."